AngryCorvair
AngryCorvair UltimaDork
5/23/17 8:53 a.m.

Last Monday 5/15 I ordered a set of General Altimax RT43's for my AWD E60. There were no rebates shown on TR's website at that time.

On Friday 5/19 I received an envelope in the mail from TR, with "IMPORTANT INFORMATION" in red letters on the front. Inside was a copy of my invoice with big red "PAID" on it, along with a copy of a rebate form for $50 off a set of four General Altimax RT43's. The eligible purchase period began the day I placed my order.

They didn't have to do that. I was already a "customer for life", having ordered many sets of tires over the last 20+ years.

But it's a great example of how a company can look out for their customers. Thanks, Tire Rack!

Joe Gearin
Joe Gearin Associate Publisher
5/23/17 9:20 a.m.

Rock on! Thanks for sharing

Indy-Guy
Indy-Guy Dork
5/26/17 10:00 a.m.

Customer serve is what makes the difference in the age of instant internet price comparisons. Well done Tire Rack

Bobzilla
Bobzilla MegaDork
5/26/17 11:58 a.m.

i've gladly paid a little more money to get tires from TR before. They're just good people.

Tom_Spangler
Tom_Spangler UberDork
5/26/17 12:04 p.m.

Going to order some new shoes for the 944 today. Their website is an invaluable resource when you are trying to find non-standard tires for a weird old car that doesn't have it's OEM wheels.

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