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  • alfadriver

    Jan. 20, 2011 7:18 p.m. alfadriver SuperDork

    I was wondering who is responsible for the CM subscription....

    The reason is that I got a nice letter in the mail today with the headline:

    Preferred Subscriber Discount Extended Before Rate Increase!

    Didn't get farther than that, and checked when my magazine says that it will expire- May 2017.

    huh.

    I could get updates for 1, 2, or 3 years, or even extend 10 years. Which I did 4 years ago. Hoping not to see letters like this for 10 years (6 now).

    While it has Tim's "signature"- the wording and the address does not scream, or even whisper Motorsports Marketing.

    What's up with that?

    Eric

  • JoeyM

    Jan. 20, 2011 7:26 p.m. JoeyM Dork

    They're pretty aggressive about those letters.....After subscribing, I got my first renewal letter BEFORE MY FIRST MAGAZINE!

  • rl48mini

    Jan. 21, 2011 9:10 a.m. rl48mini New Reader

    I've got a number of years on each subscription (both 6 or so on GRM and 2 more on Classic Motorsports) and I couldn't help but think: even with the forthcoming increase they're still a couple of the best deals going....

  • Marjorie Suddard

    Jan. 25, 2011 8:25 a.m. Marjorie Suddard General Manager

    Don't worry, you won't be seeing stuff like that for the next 6 or 10 years. That renewal letter is a one-time mass mailing to all subscribers because we have a price increase coming up thanks to the jacked-up postal rates that Congress just approved. (1st class is not changing, but we're seeing several percentage points' change.)

    We wanted to make sure all our current customers know the increase is coming and have a chance to buy at the old price, since unlike most magazines, we reward our subscribers with the best prices, instead of offering all kinds of cut-rate come-ons to newbies and then gouging the subscribers.

    Our normal renewals include one "renewal at birth"--standard in the industry, just like newsstand cover dates that are far in advance of the actual calendar date--that comes out when you subscribe and clearly indicates it is an advance renewal. It also offers the best deal so we can hopefully avoid having people lapse accidentally, and its main purpose is to save us sending multiple later renewals that may overlap. (The possible overlap is necessary because an incredible number of people wait for multiple renewal notices, again thanks to industry standards--most magazines never stop hounding people for renewals, so people've trained themselves not to respond to the first few.)

    After that first early renewal, we wait until just until you really are running out before we send the final renewal notices.

    Magazine renewals are a heavily researched field with lots of standards, many of which we find annoying and choose to ignore, but you will find that the wording on them tends to be a language unto itself. So yeah, these probably don't sound too much like us. Thank goodness! I'd hate to spend all my time asking people for their money. It's... awkward. But necessary.

    Margie

  • wbjones

    Jan. 25, 2011 4:52 p.m. wbjones Dork

    Marjorie Suddard wrote:

    After that first early renewal, we wait until just until you really are running out before we send the final renewal notices.

    when my latest R&T sub started (got the link for a $5 sub here on our forum) I received my first "your sub is about to run out, here is the best renewal price anywhere" came 3 - 4 wks after the first mag... then every mo. for the next 3 - 4 ... only stopped when I responded to one of their e-mail "hard sells" with .. either stop sending me these or cancel my sub... your choice

    got a "nice" answer that said they would wait 'till closer to my renewal date to start up .... wish I could find that link for another $5 sub

 
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