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July 7, 2009 5:00 a.m. Varkwso Reader

GRM customer service and followup is outstanding. Having multiple NASA members in the household with very similar names it seems to make the "system" go tilt with our subscriptions. We miss magazines at times, our "subscription dates" do not match our NASA membership dates, and sometimes we get two magazines at times with Jake's name on them (little bugger does not like to share it seems). As long as least one shows up we do not care.

However, we did not get any for a few months so I called. Gary H was extremely helpful, sent me the missing mags, followed up with an email and checked the mailing lists to make sure we were on them. This is between slaving away on the magazines TR6, and other magazine duties, he took the time to make a "subscriber" happy. Great job.

P.S. More then likely this is a NASA membership interface issue but Gary did not shift blame or point fingers - he just worked to fix the problem.
July 7, 2009 5:34 a.m. ddavidv SuperDork

Funny. I was getting duplicate copies of GRM with the wife's name since we bought a family membership this year. When I asked GRM about it (I thought it was wasteful to send 2 to the same address) they said it was a problem on NASA's end. Two members = two subscriptions. I decided not to worry about it and just pass the extra along to other people. The last issue or two we've just been seeing one copy. Did something get fixed?
July 7, 2009 10:43 a.m. DrBoost Reader

I had the pleaseure of dealing with GRM customer service years ago, I bet it's been 7 or more years. I don't remember what the problem was (other than it was pretty minro, missed an issue??) and they were on it like white on rice. I was hoping for a pair of slicks for the GLH for my trouble but maybe that was aking too much??
July 7, 2009 10:52 a.m. Dr. Hess SuperDork

It really helps if when you call, you ask to speak with "someone with a dick."
July 7, 2009 11:09 a.m. 93celicaGT2 Dork

I heard if you do that, you get a nice close up view of a patio!
July 7, 2009 11:13 a.m. carzan Reader

Dr. Hess wrote:

It really helps if when you call, you ask to speak with "someone with a dick."

Another day on GRM Discussions Boards... another ruined keyboard.
July 7, 2009 1:02 p.m. Toyman01 Reader

93celicaGT2 wrote:

I heard if you do that, you get a nice close up view of the bottom of a patio!

Fixed!
July 7, 2009 1:05 p.m. 4cylndrfury Dork

no you get a free view of a shovel head moving in a surprisingly fast motion directly at your face. If everything goes according to plan, you never actually see the patio
July 7, 2009 1:24 p.m. Dr. Hess SuperDork

????
July 7, 2009 1:37 p.m. amg_rx7 Reader

Yep. GRM customer service has always been outstanding - regardless of whether the person on the phone has a dick or not...
July 7, 2009 1:42 p.m. RossD Reader

I'd imagine anyone, with or without a dick, that could throw a shovelhead at your face is someone you better respect.
July 7, 2009 1:43 p.m. David S. Wallens Editorial Director

Thanks for the nice words. Service with a smile.
July 7, 2009 1:45 p.m. JFX001 Dork

David S. Wallens wrote:

Thanks for the nice words. Service with a smile.

David,

It was nice chatting with you this morning regarding the server issue. Thanks again.

-John
July 7, 2009 1:49 p.m. David S. Wallens Editorial Director

No problem. I was just turning on my computer, so at the moment I was totally in the dark about the situation. I hope I faked it well.

Cool avitar, by the way.
July 7, 2009 1:50 p.m. Dr. Hess SuperDork

So, John, did you specifically ask to speak to "someone with a dick" or did David just happen to answer the phone?

Yeah, Ross, I've picked up a Shovelhead before and carried it around. Anyone that could toss one of those would be someone to not piss off.
July 7, 2009 2:04 p.m. JFX001 Dork

Dr. Hess wrote:

So, John, did you specifically ask to speak to "someone with a dick" or did David just happen to answer the phone?

David answered the phone, but I had a Hi-lited 3X5 index card with the appropriate information/reason for calling taped to my computer screen as to not possibly offend any persons of the female gender; either owner of, or employed by, Motorsports Marketing.

Never liked patio's....I'm a deck man myself.
July 7, 2009 2:48 p.m. alfadriver HalfDork

Dr. Hess wrote:

So, John, did you specifically ask to speak to "someone with a dick" or did David just happen to answer the phone?

Yeah, Ross, I've picked up a Shovelhead before and carried it around. Anyone that could toss one of those would be someone to not piss off.

= Margie.
July 7, 2009 4:10 p.m. spitfirebill Dork

93celicaGT2 wrote:

I heard if you do that, you get a nice close up view of a patio!

From the bottomside up.
July 7, 2009 7:38 p.m. wbjones New Reader

not only do they take care of you/us over the phone, they also are just as good in person... this past Jan at the Rolex I had purchased some of their goodies at the tent out front of the pavilion and due to all the chit-chat ended leaving my shopping bag there... 2 days later I went to put on the sweatshirt and no could find went back and asked (without much hope) and guess.... there it was... damn you people are good
July 7, 2009 8:23 p.m. cwh Dork

Grasshopper- enjoy this family, it is a family. We have a few "Funny Uncles", but mostly a bunch of people you can hang out with and enjoy. Occasionally adult beverages will be abused, gentle kidding may get out of hand a bit, but it is still like a good family get-together. I likey here.
July 7, 2009 8:33 p.m. irish44j New Reader

I wish I would get duplicate copies...my 18-month old daughter thinks GRM is an extremely colorful and interesting toy to play with/rip pages out of when I leave it on the coffee table.
July 7, 2009 8:43 p.m. Luke Dork

More praise here for GRM customer service . I had a problem with my subscription, emailed Gary, and he sorted it out the same day, including (re)sending me the August issue, just to be sure I receive it.
July 9, 2009 5:21 p.m. Varkwso Reader

Luke wrote:

More praise here for GRM customer service . I had a problem with my subscription, emailed Gary, and he sorted it out the same day, including (re)sending me the August issue, just to be sure I receive it.

not at all surprised it was not a one time happening...

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