In this case the mechanic parked the car as the customer was returning to pick it up. The service writer walks out and tries the remote start. When I was a service writer there were four cardinal sins.
Customer initials go by the phone number - verifies that they have double checked the number that you wrote down.
Unless specified by the customer you roll down the windows when parking inside.
Unless specified you lock the doors with a key. Have somebody with an ignition key but no door key?
Anything on the key fob you have to use needs to be explained otherwise don't use it. We had an alarm that went of for 15 minutes until we could get the battery disconnected. (not that we were stupid and couldn't disconnect the battery faster but we spent some time trying to get the alarm to work. The customer was upset because he didn't have the factory radio code to reset his radio)
I would like to know if anything was said about the remote start before. I would put this as slightly less offensive than playing with the radio or car alarm in a customers car.

