Sunday morning, my wife was returning home after working a night shift (in downtown Detroit, at Henry Ford Hospital--it can be as bad as it sounds). The route home has two alternates--unless you go a few miles further--and both are being paved at the same time. She evidently picked the wrong route, and had no choice but to drive in the tack coat (that tar-like substance applied between pavement layers).
Her car is black, so it wasn't horribly apparent, but she had this crap everywhere. It looked like a Bonneville Salt Flat racer, except with black tar on a black car. As soon as I noticed, I took the car back to the site and asked for a supervisor. He was friendly, but admitted no fault (like I expected), and gave me the phone number of the jobsite manager.
Monday morning, I left a message with the jobsite manager, fully expecting to never receive a return call. I photographed the car the best I could, and took it to two detailing shops for quotes. I decided on one particular shop ($109), and had the job done, expecting to eat the entire bill.
While waiting for the job to finish, I got a call from the jobsite manager. He didn't argue or even place blame on my wife. He just told me to fax him the bill and he'd get us a check! He also offered, if the timing was right, to bring cash to the jobsite (around the corner from our house).
For not being a "retail" company, I really didn't expect this kind of service. I was pleasantly surprised by the good service given by Cadillac Paving Company.
Has anyone here had a bad experience with paving vs. paint?
