In his defense I did hear him say his goal was to move to an all streaming format in interviews years ago, at the time I thought he was crazy, that bandwidth would never be that good in the US. Well it's working somehow. I am quite impressed, we use the streaming service all the time it works great even with HD* 5.1 content. It's not as good as a blu-ray but it will get there.
When netflix started it was discs only for a low price, you can still get discs only for a low price if you want. While they were growing the streaming side they offered it for free to their users, a great bonus. Now that that side of the business has grown to a rich and reliable service it can no longer be offered for free and continue to add content and fight with studios for streaming rights.
If another company can come along and do a better job for a lower price then I welcome them. But really for $8 am month for one thing or $16 for 2 things is small potatoes still in these days of $100+ cable bills.
I will stick with Netflix myself, I rarely add discs to my que any more so there may come a time when I don't even need the mail service any more and can just drop it, but as far as I am concerned it is still a bargain and the whiners should be quiet.