Well as long as the cans haven't changed, I guess the world will be spared my wrath.....
Thank you for taking time to contact Guinness. Your feedback is important to us.
We are sorry that you were disappointed by your recent Guinness experience. While we have removed the widget from the Guinness Draught In A Bottle, the liquid has remained exactly the same and continues to come from St. James' Gate Brewery in Dublin.
Guinness Draught In A Bottle has always been meant to be enjoyed directly from the bottle. We've adjusted the gas mixture so that the nitrogen gas is activated every time you tilt the bottle to drink, providing the signature creamy head each time you take a sip. Guinness Draught In A Bottle is still nitrogenated.
If you prefer to pour a Guinness into a glass, we recommend Guinness Draught in a Can, which still has a widget since Guinness Draught in a Can is meant to be poured from the can and enjoyed from a glass. It is our recommendation for consumers who enjoy drinking from the glass at home, as it delivers an outstanding 'from the glass' experience.
If you prefer to continue to pour from the bottles, pouring faster and from a vertical angle will give you a much better head than pouring slowly.
We're very passionate about our beer and do everything we can to deliver a Great Guinness Experience whether it's straight from the bottle or poured into a glass. We hope this information answers your question and ensures your next experience with Guinness will meet yours and ours high standards.
Please do not hesitate to reach out with any further questions. We would be happy to offer a refund for this purchase and look forward to speaking with you directly if you would provide us with your phone number. Thank you very much.
Sincerely,
Amanda D.
Guinness Consumer Representative