1 2
Dylanote
Dylanote
3/21/21 11:29 a.m.

I bought my 2017 4cyl turbo camaro last year and a couple months ago I started getting check engine light saying system too lean bank1 then the light changed to cylinder 1 misfire I took it to the dealer and I am still under warranty so they fixed it and told me the problem was because I needed to run premium fuel so ever since then I always put 93 even tho people tell me I shouldn't do that I do it to be safe .

but now like a month or two later  my car is doing the same thing system too lean bank 1 then then cylinder 1 misfire and now my car is running with noteable issues in terms of like the car litterally sounds like a golf cart or something

i saw a similar thread on here concerning an SS model  so I figured I'd ask 

https://grassrootsmotorsports.com/forum/grm/2017-camaro-ss-lt1-misfires-dealer-cantwont-fix/145179/page1/

Dylanote
Dylanote New Reader
3/21/21 11:29 a.m.

Im worried my car is gunna die on me and I got it at like less than 30 k miles

spacecadet (Forum Supporter)
spacecadet (Forum Supporter) GRM+ Memberand UltraDork
3/21/21 11:40 a.m.

Owners manual should confirm, the Turbo camaro requires premium fuel. If you're continuing to drive the car and it's throwing repeated lean and misfire codes.. you're probably doing permanent damage.

dean1484
dean1484 GRM+ Memberand MegaDork
3/21/21 11:53 a.m.

From my experience any turbo car really should run premium. Cheep insurance that you won't fubar your car. 

Dylanote
Dylanote New Reader
3/21/21 11:57 a.m.

In reply to dean1484 :

I do run premium I only run premium it was running fine but the problem

is coming back even tho I'm still running premium

Dylanote
Dylanote New Reader
3/21/21 11:57 a.m.

In reply to spacecadet (Forum Supporter) :

I do run premium I've been running premium since after my first repair I only run premium I never put any other type of gas

alfadriver (Forum Supporter)
alfadriver (Forum Supporter) GRM+ Memberand MegaDork
3/21/21 12:02 p.m.

As far as I know, forcing you to run premium to avoid a problem is a BS excuse.  OEM's are required to demonstrate that all available fuels meet all of the requirements- so thinking that the fuel is causing the problem is not factual at all.  Premium may be recommended, but unless is says *required*- then that's not the problem.  And for the base engine to require premium makes no sense at all.

What I see is a lean problem that has turned into a misfire problem.  The dealer needs to figure out what's causing it to run lean, not counting the fuel.  

dean1484
dean1484 GRM+ Memberand MegaDork
3/21/21 12:03 p.m.

I hope you have better luck than the other guy did with his car. Did you purchase the car new?  I would start a file documenting the attempted repairs and building your case hoping that you don't have to go down that road. 

Dylanote
Dylanote New Reader
3/21/21 12:10 p.m.

In reply to alfadriver (Forum Supporter) :

Last time they fixed my car the dealer told me the car was running weird but they couldn't figure out the cause they told me to just run premium and come back if the light comes back on which it now has :(

Dylanote
Dylanote New Reader
3/21/21 12:11 p.m.

In reply to Dylanote :

The car felt to be running fine and the light was off and the people told me the car was repaired and ready to go I'm young and confused

dean1484
dean1484 GRM+ Memberand MegaDork
3/21/21 1:36 p.m.

You need to look up the lemon law in your state. This does not mean you immediately are going to jump to that position but you need to educate your self. There are specific things that you have to do and not due to qualify for it. The dealer knows this stuff. You need to as well to protect your interests. 
 

If the car is broken again take it back again and see what they do about it.  
 

Document everything that happens and what you are told. Read the repair order and make sure it matches what you are told when you pick up the car. If it does not question it. If something  is not in writing it never happened. 
 

You may want to open a "case" with GM customer service sooner rather than later. I am not sure of the benefit of this. Others should be able to give advise about this better than I. 

dean1484
dean1484 GRM+ Memberand MegaDork
3/21/21 1:39 p.m.

Oh and read your warranty. The fine print and understand it. 

alfadriver (Forum Supporter)
alfadriver (Forum Supporter) GRM+ Memberand MegaDork
3/21/21 4:12 p.m.
Dylanote said:

In reply to alfadriver (Forum Supporter) :

Last time they fixed my car the dealer told me the car was running weird but they couldn't figure out the cause they told me to just run premium and come back if the light comes back on which it now has :(

They have no choice but to figure it out and fix it.  This is under the emissions warrantee, which extends much farther than you have gone.  GM should help, given this is a check engine light.

They can hook up a recording tool, and see what symptoms are specifically happening, and they will be paid by GM for their work.

Don't accept "we can't figure it out"- tell them to call GM to get help.  This is THEIR JOB.  

Remind them that this fault fall under federal and state emissions laws.  Otherwise, the check engine light would not be on.  And get a loaner while they are doing their job.

Duke
Duke MegaDork
3/21/21 4:16 p.m.

Yes, if a problem has returned take the car back to the dealer. Tell them you have been running premium as recommended.

Dean gives good advice above. You don't need to solve the problem for them but you need to be very educated so they cannot lie to you or ignore you. 

This is a good group so keep checking in here to let us know how it is going for you. There will be good advice here. Good luck.

FMB42
FMB42 Reader
3/21/21 4:33 p.m.

Ya, take it back to the dealer. The dealership will be allowed only so many attempts to correct the issue. After that you're in 'Lemon Law' territory.

NermalSnert (Forum Supporter)
NermalSnert (Forum Supporter) Reader
3/21/21 4:52 p.m.

This scenario is already sounding familiar. Like everyone says, document everything and stick to your guns. Good luck.

Dylanote
Dylanote New Reader
3/22/21 9:47 a.m.

In reply to dean1484 :

I called today to get the receipt of my last repair but they first told me they can't find it at all.

They said all they have is a simple car wash.... so I asked to speak to someone in charge and now they are telling me I have to physically come to the dealership to request it so they can verify my identity. Which I think is BS, so I'm going back today towing my car there and gunna try to get my receipt and start this new repair if someone could please please help me idk if you can private message on this website but please message me or msg me on Discord caprisun#9699 I really need help I'm a youngin and confused af

 

FMB42
FMB42 Reader
3/22/21 9:58 a.m.

All dealerships and vehicle repair shops must, by law, give you a repair estimate when the vehicle is dropped off, and a repair invoice when you pick it up.

Dylanote
Dylanote New Reader
3/22/21 9:59 a.m.

In reply to Dylanote :

New plan I'm going to my local Chevy dealer because my car is still under factory warranty hopefully they can help me with a little more professionalism

Curtis73 (Forum Supporter)
Curtis73 (Forum Supporter) GRM+ Memberand MegaDork
3/22/21 10:13 a.m.

GM logs all repairs electronically.  Go to a different dealer.  They can use your VIN to pull up that service record.

What the law states and what dealers actually do is two different things.  I used to work for GM.  When you walk in the service department, do you see all those "Service excellence" award plaques on the wall?  They have nothing to do with service.  They are awards given to service departments for what are called "warranty conversions."  That is to say - their ability to convert something from warranty to customer-pay.  You go in with a wheel falling off, they say "that's not covered" so the customer (not knowing any better) just pays out of pocket.  It's legal.  The same thing happens when you go to the doctor, or pick up a prescription.  The cashier says that it's $56 and it's not covered.  90% of people will just pay the $56 because they need the medication, and contesting it means work.  Medical insurance companies do it all the time just like manufacturer warranties do for cars.

When you asked for a previous receipt, I'm sure they have it.  They just don't want you to be armed with information that could cause them to have to take action.  They are hoping it goes away.  They're hoping that by saying "we lost it," you will just give up.

Take it back to the dealer every. single. time. it. acts. up.  Every. Time.  Keep your receipts.  Be the customer that when they see you pull in they say "aw CRAP, here comes Dylanote again."

CJ (FS)
CJ (FS) GRM+ Memberand HalfDork
3/22/21 10:14 a.m.

If you paid with a credit/debit card, you can at least get a copy of any charge the dealer made.  With that, you can put the charge down in front of their bookkeeper and ask for a copy of that charge and anything else associated with the VIN of your car.  We all know that it is in their computer system, or they couldn't bill GM for the first 'repair' they made.

If they continue stonewall you, ask for the name and number of the regional service manager for GM in order to have them help in locating the repair receipt.  My suspicion is that, if CarFax can pull a service history for a vehicle, GM can as well...

After you get the documentation, I would run, not walk, to another dealer to get the issue resolved.

 

Curtis73 (Forum Supporter)
Curtis73 (Forum Supporter) GRM+ Memberand MegaDork
3/22/21 10:23 a.m.

In reply to CJ (FS) :

This times a hundred.

Dealers are highly competitive.  If you go into another dealer and tell them about how badly you got screwed at your previous dealer, chances are they will kiss your butt to win a new loyal customer.  Also, as an extreme generalization, small dealers provide better service.

Think of a car dealer/service like a Casino.  Are you going to place your bets at the casino with 50-foot tall marble columns and 14 karat gold toilets?  Or are you going to place a bet at the casino with drop-ceilings and drywall?  Those marble columns are paid for by the suckers who put their nickels in the slot machines that pay out less than the ones at the drywall casino.  A big flashy showroom and monster service department means that the dealer is really good at getting money out of people.

Streetwiseguy
Streetwiseguy MegaDork
3/22/21 10:42 a.m.

Just going to note here, privacy laws make it a lot harder to just phone and ask for any sort of invoice or other information.  Give the wrong paper to someone who isn't the proper owner, and there is trouble.

Having said that, go back and ask why they don't have your service history available, and if they show nothing about the poor running condition, ask them why on earth they didn't do what you booked it into the shop for.

Dylanote
Dylanote New Reader
3/22/21 11:41 a.m.

In reply to Streetwiseguy :

Okay everyone thank you for replying and helping me, I found my receipt and I in fact brought it to my local Chevy dealer the first time  and not the place I got it but that's okay now that I have the receipt I'm going to that Chevy dealer and gunna see what they can do for me, I really like this Chevy dealer because to me at least they seem very trustworthy and willing to get the job done the dealer I got it from is just so unprofessional it eeks me prayers they can get my bb fixed last time it says low compression cylinder 1 so the replaced all the all4 pistons with piston kit 

FatMongo
FatMongo Reader
3/22/21 2:17 p.m.
Dylanote said:

In reply to Streetwiseguy :

.... last time it says low compression cylinder 1 so the replaced all the all4 pistons with piston kit 

Wait, what???

1 2
Our Preferred Partners
szMdZop7ix7287tAJSTMebTE6QMEWpVWduUOmb1v7Y54PDrDGrNzf3LKlEDh8a1D