Jerry UberDork
7/7/20 7:44 a.m.

Trying to renew my subscription, when I go to and fill out the address boxes, it takes me to a page:

STEP 1: Enter Billing Information

If you're already a current subscriber, please enter your information exactly as it appears on your label.


the address is filled out but the drop down box for Renewal Offers doesn't have any options.  The only option is --select--

The next step is payment options but I kinda want to know what I'm choosing first...

Tom Suddard
Tom Suddard GRM+ Memberand Director of Marketing & Digital Assets
7/7/20 8:26 a.m.

Hmm, that's odd! Your best bet is probably to give customer service a call at (877) 677-6878 to make sure things are straightened out.

Sorry about that!

Jerry UberDork
7/24/20 6:59 a.m.

In reply to Tom Suddard :

I called earlier this month and renewed.  Yesterday I got a notice saying this was my last issue, expiring Nov 2020....... ?

Nancy Gomes
Nancy Gomes Director of Operations & Events
7/24/20 7:56 a.m.

In reply to Jerry :

Jerry, most likely that notice was ready to be sent out before you renewed.  Shoot me an email with your mailing information and I'll find out what is going on. 

Jerry UberDork
7/25/20 9:19 a.m.

In reply to Nancy Gomes :

Sent the email yesterday, did you get it?

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