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ShawnG
ShawnG MegaDork
1/15/24 12:15 p.m.

Prefer old coots. When you ask them about a product, they have probably used it and can tell you if it's any good or not.

Ask the young guy and he takes the product off the shelf and reads the label to you.

I think I'm identifying with Ron Swanson more and more these days.

Mndsm
Mndsm MegaDork
1/15/24 12:49 p.m.
NermalSnert (Forum Supporter) said:

Re: ACE, I can look and act like a old curmudgeon and get them to fade back into the woodwork if they don't catch the first hint or two. devil

There are two types of Ace hardware customer. The type that generally knows what they need and how to deal with it, at least a basic mechanical knowledge, might need some guidance from a mean ol cuss that's doing Ace instead of sitting at home.

 

Then there's the one that expects the $12 an hour employee to be a fully licensed electrician, plumber, pipe fitter, mechanic, painter, and whatever else. They're starting to tread more and more to the latter. I used to say it's DIY not MDIFY. 

I don't work there anymore. 

Keith Tanner
Keith Tanner GRM+ Memberand MegaDork
1/15/24 1:15 p.m.

Around here, the Ace stores are the ones with less than useful employees. True Value is the one with coots. And our local mall drove Sutherlands out of town ("we won't renew your lease because maybe we'll be able to get a high end restaurant like a Cracker Barrel!", then they got five years of Spirit Halloween and counting) which I really miss.

Mndsm
Mndsm MegaDork
1/15/24 1:33 p.m.

In reply to Keith Tanner :

Ace is all Co-op, there are no corporate stores, so it's all down to ownership for how the employees end up. My former employer is legendarily bad, to the point his own daughter hates working for him. Now the Ace closest to me in Longwood is fantastic. Much smaller store, but the employees are those coots you speak of. They know their E36 M3. My old store lucked into a couple people that had their E36 M3 together, but they actively tried to hire the dumbest people possible (seriously. I saw them deny applications for actual qualified people because they were too good and wouldn't want to keep working there). Their current longest tenured employee is one they should have fired for theft- he's been caught selling their E36 M3 at the flea market and eBay. Twice. But- he's basically a slave and they know it, so they abuse the privilege. 

TLDR- E36 M3 owners=E36 M3 employees. 

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