I never said $20 or 20 and I usually take all day because I clean every single thing I can get to including the inside of the wheels. I passed all of the ASE test I took and worked at an independent shop and in a tire store but never in a dealer. I know what it is like to be on the other side and am far from ignorant on the subject. The fact is the pad in that picture is far from wore out and i would be pissed if my wife was told that.
nicksta43 wrote: I'm very easy on brakes, I tend not to use them because they only slow you down
No e36m3. Brakes are for Bob Costases.
In reply to DirtyBird222:
It looked like about the same thickness as the backing plate, which is usually about 4mm thick.
Meh.. Today I gave in to have my tires "safety siped".. Mostly because I need them to wear fast cause I want these new fronts to wear at the same rate as the backs.
Knurled wrote: In reply to DirtyBird222: It looked like about the same thickness as the backing plate, which is usually about 4mm thick.
4 mm is 0.160", which is less than 3/16. i've been in the OE brake design world for 20 years now, and i've never seen a backing plate thinner than 5.5 mm. depending on the car and the caliper design, they could be up to 7 mm.
Well the service manager did call me back on Saturday. Their notes do not reflect the detailed parts and price list that my wife had been told over the phone, merely that the brakes were within "10-20%" and that replacement was recommended. She did confirm the service limit on the pads was 2mm. She stated that they have to warn people early about brakes or else be liable. I told her I understand, but her service rep didn't phrase it very well. She told me that particular rep was new and that there had been some training issues they were working on with him. I recommended that he work on his "bedside manner" and choose his words a little better. We talked about the business and our industry. I reassured her that I wasn't looking for anything, just to help correct what I felt was a training issue. She thanked me for my patience and understanding and did end up comping us on some services. She also gave me her direct number so my wife can work with her directly in the future. So I'm happy with the outcome. I'll do the brake pads myself in a month or two.
For the heck of it I showed the photo to a friend of mine at church who has been a Ford tech for decades. He mentioned that when he talks to his service advisers and tells them what he finds, they will then say "well this is what I'm going to tell the customer". To which my friend replies "why don't you just tell them the truth?" He also said that the pads were not worn out, but he would recommend that the customer be notified that they will check them at the next oil change.
I'm glad you got things straightened out. A good, honest Service Adviser is worth his/her weight in gold.
I rarely take my car to the Ford dealer, but when I do, I work with either my favorite Service Adviser (one of the nicest people I have ever met, period) or the Service Manager (who is a family friend). The cool thing is that they know I'm a "car guy" who does most of my own work. Usually the tech himself (the same guy always gets assigned to my car, because he's also an enthusiast) comes out to talk to me personally, because he knows I'm not the average ignorant customer.
Actually, one of the techs at that dealership is a member here at the GRM forums. So they've got more than one enthusiast working there. 
slefain wrote: Thanks for reminding me about the feedback survey. I know they don't want you to put anything less than perfect scores on those, so that might be some leverage.
I don't know how Hyundai handles it, but FoMoCo takes survey results very seriously.
Heh, glad you got it resolved. Have to share a story about the wife dropping our Highlander off at Toyota (I was going to do it, but I caught the flu and was in bed with fever and chills).
Of course when I set up the appointment online, I put the issues in their online description system and assumed it would be in their computer when we brought the car in. Instead the guy not only failed to look it up, but started questioning my wife about what all needs to be done, she doesn't know cars and I only prepped her that the info had been put in their system. Of course the icing was that he had removed his wedding band as she walked up to him (once she got on the phone with me, he put it back on, what a douche).
So I straightened him out on the phone and got the damned transmission fluid changed and got a quote to fix the rear toe-link (I'll take care of that myself, it ain't rocket surgery). He then tried to scare us with a leaking timing cover, wich requires pulling the drivetrain. Um, yeah actually its probably the valve cover or run off from the oil fill because when you use Mobile 1, its hard not to spill a bit and I just changed the oil not too long ago. Needless to say I'll be monitoring it, but at 188K, its due for some work and/or replacement.
turboswede wrote: Of course the icing was that he had removed his wedding band as she walked up to him (once she got on the phone with me, he put it back on, what a douche).
his manager probably needs to be made aware of this action ….
wbjones wrote:turboswede wrote: Of course the icing was that he had removed his wedding band as she walked up to him (once she got on the phone with me, he put it back on, what a douche).his manager probably needs to be made aware of this action ….
He'll probably claim that he was "playing or fidgeting" with it.
Still, I didn't get a comment card, so I'll probably drop a line to the store to give them a heads up.
regardless of what his "excuse" would be … the manager would then be aware that this type of behavior was out there … assuming he's not already aware
I love the Mazda techs. The service advisors at our local Mazda dealership don't know me. The ENTIRE service tech crew does. They even admit I know more about my ms3 than they do- and they laugh when the service advisors try crap on me. I bring in car, I tell you what's wrong with it, it's under warranty (or was,) you fix. If not warranty, I fix. End of story.
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