bigdaddylee82 said:As has been stated already, most UPS Stores are independent franchise, and in my experience are exceptionally E36 M3ty compared to the larger UPS distribution centers.
I bought a 4x6" band saw from HF online, it showed up damaged, I RMA'd it. HF emailed me the RMA paperwork, and shipping label to print, and send it back. Pre-paid shipping label was stuck on the box, and I headed to the nearest UPS Store.
I wheel the heavy package into the UPS Store, I load the thing on their scale, they weigh, measure, and then try to charge me a ridiculous amount of money to ship the thing back. I pointed out the shipping label already on the package, and they informed me that since they were privately owned, they didn't have to honor the pre-paid label, and that the pre-paid shipping wouldn't actually cover the full cost of them shipping the package.
I saw red, I normally, am pretty level headed, but I laid into them, pointed out that their sign said UPS, and I had a pre-paid label for UPS, and told them what I thought of their policy. As I was wheeling my dolly with the package back out the door, the manager, stopped me, and offered to do me a solid and go ahead and honor the pre-paid "UPS" label at his "UPS" Store franchise.
Even with the issues I've had with UPS, FedEx has been far worse, but that's a long tirade for another thread at another time. USPS has been okay, but the line is forever long and their prices suck.
This very thing has happened to us, but for much smaller items. Even with the label already on the box it still requires payment to ship. No thanks...
The USPS on the other hand has been very reliable for me. The lines can be annoying, but I don't walk out having spent more than I expected. In fact more than once the person at the counter recommended shipping items in a different way to save me money.
