JD Power Initial Quality 2014, not what you expect

Klayfish wrote:

Flight Service wrote: In reply to 93EXCivic: this is returns to the dealers in the first 90 days. Scion is an entry level brand. Maybe corners were cut just a little to close.

Right, this is why I don't put much value on that initial survey. It's only the first 90 days. Plus I think it includes filed about a vehicle system, not just quality. So if someone complains about the MyTouch system being difficult to understand, not anything actually "wrong" with it, it counts in that survey. Show me quality results after 5 years and 100,000 miles. Somehow I'd bet the results are quite different.

You are getting reliability and quality confused.

Reliability is how long it lasts/how well it holds up.

Quality is building to specification.

Here is a good way to remember it, the Fiero was the #1 vehicle for Quality from GM during it's production. Customers look at quality as meeting expectations. That is where this survey comes in.

Klayfish wrote: Show me quality results after 5 years and 100,000 miles. Somehow I'd bet the results are quite different.

this

Quite the opposite of "initial quality", but that's what matters to me.

They do this every year: J.D. Power 2014 U.S. Vehicle Dependability Study. They look at 3 year old cars with the original owners. For me this one is more relevant than the other study.