About twelve hours ago (Friday night), a tree fell across the road about half a mile from here and took down the wires. The tree has been removed, the power and cable are back on, but still no house phone. Yes, I know, you don't even have a house phone anymore. You're cooler than I am. Anyway, I just used my fancy cell phone to call the phone company (Frontier), and they weren't even aware of the problem. They said they'd try to get someone out by Monday.
That's some seriously E36 M3ty customer service Frontier.
They weren't aware they still had land lines in their portfolio? 
I have never heard of Frontier.
Kind of shows how much their customers are actually using their product that:
a) no one else called in about not having service, and
II) they didn't see a noticeable drop in useage that might be a red flag.
I had the same thing happen, a dump truck took out all the wires down the street and only Frontier didn't fix the service. I have DSL and they had no idea I was out.
BrokenYugo wrote:
dean1484 wrote:
I have never heard of Frontier.
I envy you.
I'm reminded of how much I hated frontier, when I lived in a different city. As much as I hate charter, I am so glad it's not frontier here. Absurd pricing, no negotiating, and horrible service.
Frontier sucks. We had their phone service in IL, and briefly switched to their DSL when they offered 50mbs(the cable company only offered 20mbs at that time). Frontier was slower than the 20mbs service at all times. After a month I cancelled & switched back - which took 3 phone calls to their customer service to sort out. Good riddance.
EastCoastMojo wrote:
Kind of shows how much their customers are actually using their product that:
a) no one else called in about not having service, and
II) they didn't see a noticeable drop in useage that might be a red flag.
Or they all have landlines that don;t work and cannot call in. Just saying.
Currently at 32 hours without service. Customer service just told us between 8-4 on Tuesday. This morning, they actually asked "Is there a number where we can reach you in case we have an update?"
This is not a problem at my house, it's the whole neighborhood. Power and cable were restored at 2am on Saturday morning, less than two hours after the tree came down.
Frontier Communications is to telephone service, as Hennessy Honda of Woodstock is to a Big Bag of Dicks.
I don't have cable or a landline.
All our services are underground anyway.
ncjay
SuperDork
4/2/17 12:58 p.m.
Ah Jeez. Darn phone trouble. I know the feeling. The other day one of the kids got jelly all over the phone. Took forever to get it all cleaned off. As for Frontier, they are probably just having trouble finding someone who knows how to fix the lines that owns a truck and the right tools, but is still young enough to climb a ladder without falling off.
I was going to post a reply earlier but my Frontier DSL went tou. Now I have forgotten what I wanted to say.
