Comcast can go berkley themselves!

How berkeleyed is your company that you change the name to Xfinity just so people don't associate you as being the same E36 M3 company.

F#)@()&#(ER$)_#()&@)(@#POI

I'm just waiting for my next bill even after cancelling service. Now I'm getting phone calls to return my equipment THAT I RETURNED IN NOVEMBER!!!! At least I have shipping receipts.

Do you have twitter?

My buddy recently found out that E36 M3 actually gets taken care of with them if you express your displeasure on social networking sites and tag Comcast.

People still have cable TV?

Forget that crap. Ever heard of Netflix and/or Hulu?

Appleseed wrote: How berkeleyed is your company that you change the name to Xfinity just so people don't associate you as being the same E36 M3 company.

AT&T started it first with Uverse. Still the same E36 M3ty AT&T service but now in the form of TV.

We've had a few problems with comcast, but they mostly come down to stupid customer service tricks. They've "accidently" dopped our connection a couple times, lasts until we call up and yell at them. One time an installer disconnected us when he was connecting the neighbors, that took a little longer to fix.

It's significantly better than the AT&T DSL we had before it, which would drop just about every morning for 5-30 minutes, or the local DSL provider, who provided great signal, unless you were on the end of the street (like we are), in which case the signal was so degraded we were getting dial-up speeds instead of the 5Mb/sec we were paying for.

Sky_Render wrote: People still have cable TV? Forget that crap. Ever heard of Netflix and/or Hulu?

Where we are, Comcast makes it cheaper to get basic cable and internet than internet alone. My theory is that they're scrambling to keep tv subscriber numbers up to justify selling advertising slots.

CGLockRacer wrote: F*#)@(*)&#(*ER$)_*#()*&@)(*@#POI I'm just waiting for my next bill even after cancelling service. Now I'm getting phone calls to return my equipment THAT I RETURNED IN NOVEMBER!!!! At least I have shipping receipts.

same thing happened to my g/f when she returned her stuff. they said she didn't return the "programming card" or something, and wanted to charge her like $400. she said she never had a programming card, so if there's not one in the box, it never was there. she eventually got it fixed, but when she opened another account, they made her put a big deposit down because she "had a history of notreturning equipment in the past"

when i called to ask about switching to comcast from u-verse the first time, they wanted a deposit, which i refused. i said why should i have to put down a deposit, i have a 760+ credit score. they told me that the credit bureau said that, it wasn't comcast's decision, so i told them to go jump in a lake. a week later i get a letter from the credit bureau (i forget which one) stating that i was told that my account required a deposit, and that this was not the decision of the bureau, but comcast's choice.

i waited a couple months and called to switch again, no deposti required. [wtf]

SyntheticBlinkerFluid wrote: AT&T started it first with Uverse. Still the same E36 M3ty AT&T service but now in the form of TV.

I have AT&T Uverse at home and Comcast at school. Comcast has much better customer service--the people on the phones sound like they are in Arkansas rather than Sri Lanka, and the problems are usually fixed pretty quickly. But that cannot make up for the fact that in 4 years of AT&T, we've had to call customer service 2 times (one was probably due to user error) and in just 9 months of Comcast, I had to call customer service 6 times.

I go back to what I said on the first page. I've had more issues with everyone else than with Comcast. I had Time Warner in college and I didn't have any issues with them either.

What it boils down to is that everybody has a different experience.

mtn wrote:

SyntheticBlinkerFluid wrote: AT&T started it first with Uverse. Still the same E36 M3ty AT&T service but now in the form of TV.

I have AT&T Uverse at home and Comcast at school. Comcast has much better customer service--the people on the phones sound like they are in Arkansas rather than Sri Lanka, and the problems are usually fixed pretty quickly. But that cannot make up for the fact that in 4 years of AT&T, we've had to call customer service 2 times (one was probably due to user error) and in just 9 months of Comcast, I had to call customer service 6 times.

same here. i never had any issues with u-verse, other than it being fairly slow. in the less than 12 months i've had comcast, they've had to replace a modem, they "upgraded" to the xfinity crap system (huge step back, and talking to the techs they knew it wasn't ready for roll-out when it did) which later bricked the cable box. several times the box will freeze or reset while recording a show, and only record the first 4 minutes. we came back after being gone over thanksgiving to find a frozen box and none of the scheduled shows recorded.

i had time warner when i lived in Austin, it was great, always worked well and the internet was always fast.

I'm with you on this man. Turned in my Comcast boxes and modems 7 years ago and paid my last bill. Last year while checking my credit I see something on there that's very strange. An unpaid balance of $89.00 from Comcast in South Florida from 2010. After doing the runabout they said I never turned in their equipment and it took them 5 years to figure it out. So instead of sending any kind of bill to my current address or calling my cell phone number which was the primary number under that account at that time, they simply sent bills to an apartment address and since I never had a chance to dispute it or pay the bill it went on my credit report...

DirtyBird222 wrote: I'm with you on this man. Turned in my Comcast boxes and modems 7 years ago and paid my last bill. Last year while checking my credit I see something on there that's very strange. An unpaid balance of $89.00 from Comcast in South Florida from 2010. After doing the runabout they said I never turned in their equipment and it took them 5 years to figure it out. So instead of sending any kind of bill to my current address or calling my cell phone number which was the primary number under that account at that time, they simply sent bills to an apartment address and since I never had a chance to dispute it or pay the bill it went on my credit report...

Time to dispute that E36 M3!

already done, disputing things on your credit is such a nightmare. Reason #1034 I don't have a credit card.

When we got married and moved into an apartment in 68 we signed up for cable TV since the building was wired for it. At that time it was Adelphia. In 75 when we bought the house we had the service moved. Some time later Comcast bought out Adelphia and we got Internet service from them.

The only time we have lost service was when some drunk sheared off the pole across the street. Of course, we lost power and phone service also and it took 2 days to get a new pole in and every thing hooked back up.

I never call their customer service number. I just drive 6 blocks to the local office when I need to make a service change or anything else. A couple years ago I needed to have the point where it came into the house changed due to an addition we were putting on the house. I went to the office one morning to request the change and that afternoon there were 4 men at the house to do the work. They needed that many because the line crosses the main street in the city and they had to stop traffic to run the new line.

Funny that this thread is going today. Normally, we don't have problems with Comcast, but they are making up for that oversight today. Internet has been up and down since 8:00 this morning. That means no phone, no web. Which also means I'M OUT OF BUSINESS!!!! Up now, but for how long?

Its not Comcast. Its the dawn of SOPA.