I currently have internet, tv, and home phone service through the local phone company. No real complaints, and, no, I don't know why I still have the phone, but whatever. I wanted to know what my bill would look like if I canceled just the tv service.
Log in to my account on their website. There's nothing that lets me see that. The closest I can get to that is a message that if I want to remove TV and go to just streaming, I should call or chat.
Sigh.
I click on the chat button and finally get someone. I ask the question: "What would my bill be if I removed the TV service and just kept internet and phone?"
"Why do you want to remove the TV service?"
"What would my bill be if I removed the TV service and just kept internet and phone?"
"I can't tell you that until you either send us a picture of yourself holding your government-issued ID or call us from your home phone".
"You can't tell me what your damned prices are?"
"No"
So I call them and when I finally get through, they give me the same basic runaround and say that they have to hang up and call me back. Fine.
Again, I ask my question. What would it cost?
"Oh, and why are you considering removing your TV service today?"
"I'm not taking questions"
"...uh. Oh. Well, let me see what that would cost"
I get that you want to make sure it's really me before changing my service. That makes sense and I'm glad there's some level of protection against that. But I don't want to change my service right now - I just want to know what your prices are. And even if I did want to cancel my service, it's just slimy and dirty that you won't let me do that without trying to subject me to a "what can I do to get you into this car today" routine. This is a bit hypocritical of me, but experiences like this are really winning me over to the FTC's "click to cancel" proposal.