VW dealer nearby just started advertising on the radio that every new car they sell comes with a "Warranty Forever." I checked their website to look for details and it has "All Vehicles Warranty Forever (tm)* Included with every new Volkswagon we sell. A McDaniels exclusive.
*See Dealer for full details."
Anyone know what the details are so I don't have to waste my time or give up my email or phone number to the satanic car salesman? I like the looks and specs on some VAG products, but have been terrified of the potential maintenance & repair costs. Haven't heard anything particularly good about VAG products after the warranty runs out...
Oh, and any opinions on the DSG transmissions?
Want TDI.
Terrified of reports of high pressure fuel pump problems.
Most covered under warranty.
Some not.
Hell, I could warranty every VW everywhere forever as long as I got to pick what I cover...
That being said, I'm curious about useful replies to your question, having failed to provide one myself.
Dealer Warranty = Service Contract = not worth the paper it's printed on
In reply to Javelin:
It just depends on what they are offering. If it's something like maybe a manufacturer extended or GE 5 star...They pretty much cover everything but oil changes, brakes, and tires.
"Home of the million year, one mile warranty!"
Javelin wrote:
Dealer Warranty = Service Contract = not worth the paper it's printed on
This!
"We" offer a similar/same warranty on all of our used cars. The company is actually called Warranty Forever (first link on a google search). As a service writer I wish it never existed. Ours is "powertrain only," and the WF reps push it as a customer retention tool, because to keep from voiding your warranty you must perform all scheduled maintenance withing a 1000 mile window of said scheduled maintenance. Sounds great in theory, but what it does in reality is royally piss off customers when you tell them they're 1200 miles past due for something and have voided their warranty.
When submitting a claim it's a crap shoot. It's almost an every day occurrence to here one of the writers say "I'm about to call 'Warranty Never' anyone want to place their bet?"
What's even worse for us, is the "other" brands of used cars sold, I don't have a clue what's due when, if the car didn't have a manual with it when it was sold, I typically rely on Mitchell or Edmunds, and they're maybe a little more than 50% accurate.
I could rant forever about it, but I've seen way more claims denied than not.
I'll get off my soap box.
Javelin wrote:
Dealer Warranty = Service Contract = not worth the paper it's printed on
My suspicion, hence the initial post.
To BDL82:
I did not realize that was the reason for the (tm)*. I'll have to scurry off and Google that...
Back with the first "scary, scary detail (tm)*"
Q: How do I know what maintenance is required to keep my Warranty Forever contract in force?
A: It is required that you maintain the vehicle with the selling dealer or a pre-authorized facility in accordance to the Manufacturer's Recommended Maintenance Schedule. To check to see the maintenance required for each particular make and model, please click here: Edmunds Recommended Maintenance. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458.
In reply to Secretariata:
Edmunds is often wrong, and not just a little bit. There was a Hyundai that Edmunds was stating there was a trans service due at something like 15K miles 
customer had their manual thankfully.
One "good" thing is that they can't make you do your service at the dealer, however everything, and I mean EVERYTHING has to be pre-authorized if not performed at the Warrantied dealer. ABSOLUTELY NO self maintenance is approved, can't even do your own air filter. The advantage of doing maintenance at the dealer is everything is documented and all of the service records can be easily submitted to make a claim, otherwise it's up to the customer to keep up with all of the "pre-authorized" service records they've had done.
Another thing that really chaps my rear is that it doesn't matter what the maintenance item is, it has to be done at the scheduled interval. Our's is powertrain only like I said, but say someone has a transfer case start leaking on their Murano (common) but they didn't have their in-cabin filter changed at 75K miles (scheduled interval) tough tits, no warranty for you. In what world can an in-cabin filter cause a transfer case to fail?!?!?
My absolute favorite are the customers that by a used Nissan at ~58K miles, and show up for their first oil change around 60K, selling that first service air filter, cabin filter, and coolant service always goes over well.
bigdaddylee82 wrote:
In reply to Secretariata:
ABSOLUTELY NO self maintenance is approved, can't even do your own air filter.
That was the point I was trying to make. Owner must pay somebody to do every service item in the book, no matter how simple it is or how well they document it.
bigdaddylee82 wrote:
In reply to Secretariata:
My absolute favorite are the customers that by a used Nissan at ~58K miles, and show up for their first oil change around 60K, selling that first service air filter, cabin filter, and coolant service always goes over well.
- Lee
You're not saying that they aren't honoring the warranty on used cars because the maintenance due prior to their ownership isn't documented are you?
I think that you are saying that it is difficult to convince the "new" owner that they need to spend a bunch of $ performing maintenance to maintain the warranty right after they just bought the car?
In reply to Secretariata:
Yep, you got it. The general public thinks most service writers/advisers are crooks already, the dealer pushing WF sure doesn't help any.
On used cars, the car has to have less than 100K on it when sold to be eligible for WF. There's a 4 month and/or 4K mile grace period for the first service after purchase. Previous maintenance is irrelevant, but even if the dealer say, puts a new air filter in before selling a car, when that service interval comes up, whether it's dirty or not, the customer is buying a new filter.
The customer also has to have had the car for 4 months AND 4K miles before a claim can be submitted, well it can be submitted, but it won't get approved.
Take all of this as general info, it's how it works for us, I just assume other dealers are the same.
Secretariata wrote:
That was the point I was trying to make. Owner must pay somebody to do every service item in the book, no matter how simple it is or how well they document it.
It's almost always going to be whatever the most severe maintenance schedule is too.
ransom wrote:
Want TDI.
Terrified of reports of high pressure fuel pump problems.
Most covered under warranty.
Some not.
The dealer advertising this has 4 TDI Jetta Sportwagons, all with the DSG. Figure the DSG probably isn't too bad for the TDI's as far as driving experience since there's only about 1000 rpm of POWER.
ransom wrote:
Hell, I could warranty every VW everywhere forever as long as I got to pick what I cover...
That being said, I'm curious about *useful* replies to your question, having failed to provide one myself.
Yeah, thanks for the useful input...
In reply to bigdaddylee82:
Thanks for sharing the info!
I don't think all service writers are crooks. I feel like our local Toyota dealer's service dept. has been very honest, reliable and trustworthy. I do however have doubts regarding their sales staff and it's practices.
I doubt that any dealers are treating it differently since it is the same second party providing the warranty.
I think I'm about to come out and admit it.
I currently DD a car that one of the Top Gear announcers stated wasn't good enough for a gay hairdresser, I kinda like it, and my interest in VAG is rapidly declining.
Hope this doesn't follow me forever like a FaceBook IM. 
