Pete
i was a Hyundai tech for 15 yrs before I had enough of the dealership games.
Your description of the belt surface sounds like a used belt. New belts have a smooth surface with no small cracks at all.
On that engine you can see the water from the top of the engine bay. I would check that the pump looks new.
It’s ridiculous you’re having to question the work done. That job on that engine is about an hour to hour and a half.
as to the OP. I would bring the car to Hyundai to see what was really done and what wasn't. If nothing was done and it can proved (and the Hyundai Techs are will to put that in writing) I would be looking for at least a refund from Firestone
So much love for my profession here...
The job from the beginning of the thread was done in an unacceptable way and would be put right at no charge in any reputable shop. Without gloating I am excellent at my job as are my employees and we all sometimes have off days hell sometimes we individually or as a group really screw the pooch how you deal with these incidents is what matters.
Everybody stop going to chains and dealers and expecting to find people who take pride in and/or find enjoyment in their work sure they exist but they are the exception. If you ignore the SRTwhatevers, MkII GTI Vr6 swap, GRM Challenge Miata, and plethora of speedy BMWs in my parking lot right now you'll come into and office full of autocross trophies, GRM and Hot Rod in the waiting room, where you'll see three filthy but smiling guys doing what they love and therefore what they excel at. Chains exist to make as much money as possible, dealers exist to sell new cars, my shop exists because I couldn't deal working for dealers anymore.
Many of the recommendations you all so proudly decline make really good sense I see no reason to not do accessory belts with a timing job. I quote jobs both ways and explain my reasoning for the "extras" most people see things my way once they understand the system. That said neither my hourly rate nor my parts markup is excessive
Yes we all mark up parts, yes I know the stuff you can have in a few days that we don't know the quality of is cheaper than the stuff that will be here in 15 minutes with a 2 year nationwide warranty. Your E36 M3 sitting on my lift is going to cost you. Despite the begging of my attorney and my book-keeping mother I don't object to customer supplied parts just don't bring me crap and order what I tell you to.
How to find a good shop? Call them talk to the owner a good shop owner can and will talk cars for an age. A bad one will sound like a E36 M3ty used car salesman. Then go make some visits see who you get along with because chances are over a business relationship you are going to piss the mechanic off and vise versa, auto repair is a difficult and unpredictable business some tension can occur I have customers that stress me out to no end then they show up with a case of beer, I remind them not to be a dick and all is well.
Online reviews are worthless most for garages are fake. I've fired two separate marketing companies for placing false Google reviews after I expressly told them not to. Every social media optimization company I'm aware of that caters to the automobile business does this.
Oh and I'm a mechanic. Technicians are the UTI grads who learned what to think not how to think and today auto repair is a thinking man's business. I employ a parts replacer and he's great doesn't mind standing on his head under a dash all day. He can't diagnose a thing but he also keeps me clean enough to split time in the shop and office. I've tried "technicians" and they just don't seem to get it.
Byrneon27 said:So much love for my profession here...
The job from the beginning of the thread was done in an unacceptable way and would be put right at no charge in any reputable shop. Without gloating I am excellent at my job as are my employees and we all sometimes have off days hell sometimes we individually or as a group really screw the pooch how you deal with these incidents is what matters.
Everybody stop going to chains and dealers and expecting to find people who take pride in and/or find enjoyment in their work sure they exist but they are the exception. If you ignore the SRTwhatevers, MkII GTI Vr6 swap, GRM Challenge Miata, and plethora of speedy BMWs in my parking lot right now you'll come into and office full of autocross trophies, GRM and Hot Rod in the waiting room, where you'll see three filthy but smiling guys doing what they love and therefore what they excel at. Chains exist to make as much money as possible, dealers exist to sell new cars, my shop exists because I couldn't deal working for dealers anymore.
Many of the recommendations you all so proudly decline make really good sense I see no reason to not do accessory belts with a timing job. I quote jobs both ways and explain my reasoning for the "extras" most people see things my way once they understand the system. That said neither my hourly rate nor my parts markup is excessive
Yes we all mark up parts, yes I know the stuff you can have in a few days that we don't know the quality of is cheaper than the stuff that will be here in 15 minutes with a 2 year nationwide warranty. Your E36 M3 sitting on my lift is going to cost you. Despite the begging of my attorney and my book-keeping mother I don't object to customer supplied parts just don't bring me crap and order what I tell you to.
How to find a good shop? Call them talk to the owner a good shop owner can and will talk cars for an age. A bad one will sound like a E36 M3ty used car salesman. Then go make some visits see who you get along with because chances are over a business relationship you are going to piss the mechanic off and vise versa, auto repair is a difficult and unpredictable business some tension can occur I have customers that stress me out to no end then they show up with a case of beer, I remind them not to be a dick and all is well.
Online reviews are worthless most for garages are fake. I've fired two separate marketing companies for placing false Google reviews after I expressly told them not to. Every social media optimization company I'm aware of that caters to the automobile business does this.
Oh and I'm a mechanic. Technicians are the UTI grads who learned what to think not how to think and today auto repair is a thinking man's business. I employ a parts replacer and he's great doesn't mind standing on his head under a dash all day. He can't diagnose a thing but he also keeps me clean enough to split time in the shop and office. I've tried "technicians" and they just don't seem to get it.
Certainly the most concise post I've read in a while. 
In reply to Byrneon27 :
We have the worst luck with “college trained” techs, I really prefer farm bred...
chandler said:In reply to Byrneon27 :
We have the worst luck with “college trained” techs, I really prefer farm bred...
The best guys I ever worked with were guys who tinkered with stuff since they were kids. Some went to schools for training, some didn't.
That's the only difference I see.
I also noticed a truck and facial hair rule. If they have a lifted truck or a goatee, they probably aren't worth the shirt they're wearing. It's uncanny. It's sort of like how if you get in a car and it's nasty inside and full of garbage and smells like socks that have been worn for a week and then used for a dog bed, the person who owns it is most likely not going to want anything fixed that isn't actively preventing the car from moving down the road.
Byrneon27 said:So much love for my profession here...
The job from the beginning of the thread was done in an unacceptable way and would be put right at no charge in any reputable shop. Without gloating I am excellent at my job as are my employees and we all sometimes have off days hell sometimes we individually or as a group really screw the pooch how you deal with these incidents is what matters.
Everybody stop going to chains and dealers and expecting to find people who take pride in and/or find enjoyment in their work sure they exist but they are the exception. If you ignore the SRTwhatevers, MkII GTI Vr6 swap, GRM Challenge Miata, and plethora of speedy BMWs in my parking lot right now you'll come into and office full of autocross trophies, GRM and Hot Rod in the waiting room, where you'll see three filthy but smiling guys doing what they love and therefore what they excel at. Chains exist to make as much money as possible, dealers exist to sell new cars, my shop exists because I couldn't deal working for dealers anymore.
Many of the recommendations you all so proudly decline make really good sense I see no reason to not do accessory belts with a timing job. I quote jobs both ways and explain my reasoning for the "extras" most people see things my way once they understand the system. That said neither my hourly rate nor my parts markup is excessive
Yes we all mark up parts, yes I know the stuff you can have in a few days that we don't know the quality of is cheaper than the stuff that will be here in 15 minutes with a 2 year nationwide warranty. Your E36 M3 sitting on my lift is going to cost you. Despite the begging of my attorney and my book-keeping mother I don't object to customer supplied parts just don't bring me crap and order what I tell you to.
How to find a good shop? Call them talk to the owner a good shop owner can and will talk cars for an age. A bad one will sound like a E36 M3ty used car salesman. Then go make some visits see who you get along with because chances are over a business relationship you are going to piss the mechanic off and vise versa, auto repair is a difficult and unpredictable business some tension can occur I have customers that stress me out to no end then they show up with a case of beer, I remind them not to be a dick and all is well.
Online reviews are worthless most for garages are fake. I've fired two separate marketing companies for placing false Google reviews after I expressly told them not to. Every social media optimization company I'm aware of that caters to the automobile business does this.
Oh and I'm a mechanic. Technicians are the UTI grads who learned what to think not how to think and today auto repair is a thinking man's business. I employ a parts replacer and he's great doesn't mind standing on his head under a dash all day. He can't diagnose a thing but he also keeps me clean enough to split time in the shop and office. I've tried "technicians" and they just don't seem to get it.
Based on your post, I would give you a try. Not sure where you are located.
Ha! I did just that. Looked at Byrneon27's profile to see where he's located. That post made one hell of an impression.
nutherjrfan said:Byrneon27 said:So much love for my profession here...
The job from the beginning of the thread was done in an unacceptable way and would be put right at no charge in any reputable shop. Without gloating I am excellent at my job as are my employees and we all sometimes have off days hell sometimes we individually or as a group really screw the pooch how you deal with these incidents is what matters.
Everybody stop going to chains and dealers and expecting to find people who take pride in and/or find enjoyment in their work sure they exist but they are the exception. If you ignore the SRTwhatevers, MkII GTI Vr6 swap, GRM Challenge Miata, and plethora of speedy BMWs in my parking lot right now you'll come into and office full of autocross trophies, GRM and Hot Rod in the waiting room, where you'll see three filthy but smiling guys doing what they love and therefore what they excel at. Chains exist to make as much money as possible, dealers exist to sell new cars, my shop exists because I couldn't deal working for dealers anymore.
Many of the recommendations you all so proudly decline make really good sense I see no reason to not do accessory belts with a timing job. I quote jobs both ways and explain my reasoning for the "extras" most people see things my way once they understand the system. That said neither my hourly rate nor my parts markup is excessive
Yes we all mark up parts, yes I know the stuff you can have in a few days that we don't know the quality of is cheaper than the stuff that will be here in 15 minutes with a 2 year nationwide warranty. Your E36 M3 sitting on my lift is going to cost you. Despite the begging of my attorney and my book-keeping mother I don't object to customer supplied parts just don't bring me crap and order what I tell you to.
How to find a good shop? Call them talk to the owner a good shop owner can and will talk cars for an age. A bad one will sound like a E36 M3ty used car salesman. Then go make some visits see who you get along with because chances are over a business relationship you are going to piss the mechanic off and vise versa, auto repair is a difficult and unpredictable business some tension can occur I have customers that stress me out to no end then they show up with a case of beer, I remind them not to be a dick and all is well.
Online reviews are worthless most for garages are fake. I've fired two separate marketing companies for placing false Google reviews after I expressly told them not to. Every social media optimization company I'm aware of that caters to the automobile business does this.
Oh and I'm a mechanic. Technicians are the UTI grads who learned what to think not how to think and today auto repair is a thinking man's business. I employ a parts replacer and he's great doesn't mind standing on his head under a dash all day. He can't diagnose a thing but he also keeps me clean enough to split time in the shop and office. I've tried "technicians" and they just don't seem to get it.
Certainly the most concise post I've read in a while.
If I were a better writer, that's what i would have said.
Seven Valleys Pennsyltucky. I live a few minutes from the Nelson compound the shop is 15min south
Bob the REAL oil guy. said:I need to grab a picture of the dipstick on the Rio. I run it 8-9k on oci's with OE only filters and Walmart syntec synthetic. That looks terrible, but we don't do appearance testing on engine oils for a reason.
edit: One of my friends worked for a crapstone store for a few months until he found another job. Some of the E36 M3 he can tell you about..... HE had a manager/sales come out on a car that complained he didn't quote enough work. He told the guy come look, the car is clean and doesn't need anything. The manager/sales guy walked out, look at the cv boots, pulled his knife out of his pocket and pocked both inners. "Now it needs CV boots." and walked away. As soon as he was out, he called that in to corporate and the BBB. Nothing came of it but yeah.... no bueno.
Wow. I'd have called the police on that one.
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