Okay, if for nothing other than comedic value here, I am going to post up the conversation I had with the shop owner this week. I called up Capitol Mechanics on Monday, October 20, and spoke with the owner about the repairs done to my car. I told him that, after the last two times that I had brought the car back to him and it still wasn't running right, I decided to take it somewhere else to get another opinion on it and have them check it out. I told him that the first thing they checked was the compression and that there was very low compression in the engine (the highest cylinder was only around 50 psi). I said that I know I told you on several occasions to check the compression on the engine before pulling the heads and sending them to the machine shop. His response to that was,
"Well, yeah, but I pretty sure that we done that!"
I told him that there was no way that he could have checked the compression and it was fine before if we just checked it and it is that low now. I told him that we also squirted some oil into the top of the cylinders and took the readings again and the compression jumped right up to 120-125 psi across the board. I told him that means that the rings are bad in the engine. His response was:
"Uhhhh... No, no... I don't believe that. I just don't. Well, tell me, how did you lose the compression in the engine that fast? Think about it logically, okay. Your engine ran fine before and then all of a sudden you lose power in the engine? It makes no sense. How could the bottom end all of a sudden just go bad like that?"
I told him that the only thing I can conclude from the compression test is that the compression was bad in the engine in the first place, you never checked it, and you did all of these repairs on an engine that needed to be completely rebuilt. He quickly responded,
"No, no! That is not the right statement to make! You assume we didn't do the tests, but we did."
However, he agreed that if this was the case that it doesn't make any sense that the compression is so low on the engine now.
"How did the rings go bad in a couple of days after the repairs were done and that is how you lost the power in your engine? It just doesn't make any sense. There HAS to be something else wrong with the engine besides that. It just has to. Well, look, let me talk to my guys here and see what they suggest, but just think about this for a minute, okay. You were driving the car before and everything was kind of fine, it just leaked a lot of oil and this and that, but the thing is, okay, your car had power before. How suddenly then did the rings just go bad on the engine in a matter of what... a week? Do you have any explanations to that, because I certainly don't have any explanations to that."
After that, I brought up how we also found that the engine timing was way off and the timing mark wasn't even showing up in the window on the crank pulley/harmonic balancer. He then asked me what the name of the shop is that I took it to. So, in full disclosure, I told him the name of the shop in Schenectady that I took it to who helped me out diagnosing the engine. He then said,
"Okay, well I'm going to want to verify all this information for myself. If what you are telling me is the case, then I'm going to have to take care of it. What else do you want me to do at this point? Because if what this other shop is telling you proves to be correct, which I don't BELIEVE it is, then I want to have the opportunity to fix the mistakes that were made. Because, okay, this is THE FIRST TIME I have EVER heard that the guy who worked on your car EVER did anything wrong.
The guy who worked on your car is the MOST KNOWLEDGEABLE mechanic on Mercedes cars out of ANYONE I know, besides maybe myself. And you are trying to tell me that a mechanic who rebuilds the most complicated modern engines ever produced, engines with two or sometimes three or more timing chains or belts, doesn't know how to set the timing properly on your engine? You have a relatively simple engine to work on and it is a very straightforward procedure to set the timing on it, so that just doesn't make any sense to me at all that the timing could be off on your car even a little bit, let alone enough so that this other guy can't even see the timing mark on the engine.
None of what you are telling me seems to fit, okay. Now, now, I didn't do any of the work on your car myself, nor did I supervise the guys while they were working on it, obviously, so I definitely want to find out what is going on with your car for myself. Let me talk to my guys and try to see what is going on. Because I gave them enough time to work on your car and I made sure that they had full instructions on what to do. So, if there is a chance that they possibly screwed up, I will stand behind the repairs and make it right, okay?"
However, he went on to seemingly scold me for having the audacity to take my car to another shop! I couldn't believe what I was hearing from this guy:
"Now, I just wish you had told me about this earlier and brought the car back to me in the first place instead of going around to different shops to get different opinions on your car as now you are just making a mess of things as now I don't know if the problems you are experiencing with your car are a result of something that another shop did to make your car not run right. I mean, if you take your car to 10 different shops, you are going to get 10 different opinions on what is wrong with it, right or wrong? So, I just want to make sure that every statement that you just made can be verified and has an explanation. Because several things that you just told me don't make any sense to me at all. I really need to have the car here to check it out for myself to try to make sense of everything that you are telling me."
I then asked him what if I take it to yet another shop, or possibly even to Keeler Mercedes, the local Mercedes Benz Dealer, and have them run the same tests to verify all of this and print it up on an invoice that I can show to him to prove that multiple shops all agree on the current condition of the engine? He said:
"No, no! That is not good enough! That is just water over the dam at that point. I NEED to have the car here to check it out for myself! Because otherwise you know what MY GUYS are gonna say? That someone else was working on it, THEY screwed it up, we did it right, and they did something wrong, and that is basically all that is going to happen, okay?"
Well, I was kind of surprised at his moment of honesty there, basically admitting that even if I bring him back the car, he is going to claim that they didn't do anything wrong, it was someone else's fault, and they won't end up standing behind their work. He then continued on scolding me like a little child, saying:
"You see, you are actually creating more problems for yourself by doing all of this. By going around to all of these different shops, you now don't have one place singularly responsible for all the repairs. Now, I have NEVER backed out of a job before. I asked you to bring the car back to me and let me check it out, and instead you brought it to another shop. Now YOU are putting me in a position where I am between a rock and a hard place, okay? I still want to try and help you out and if I can verify the claims that you made, I'm going to make sure that I take care of it. But you are NOT HELPING ME by going around to all of these different shops, that is what I am saying."
I started thinking at this point, "What, are you worried that word is going to get out that you are a horrible shop when people hear of what you did to my car to mess it all up?" Then he tells me,
"You see, any mechanic is going to blame another mechanic for whatever is wrong with your car now, that is just how it works in this profession."
I couldn't help but think, "Well, just because that is what YOU might do doesn't mean that EVERY shop out there is dishonest and will blame everyone else for their problems instead of owning up to what they did." Then he follows that statement up with another doozy:
"This is all just pure politics is what it is! This has nothing at all to do with anything mechanically wrong with your engine."
Oh, really now?
Then, I pressed him further about his guys having never checked the compression on my engine prior to doing any work on it. I asked him, if he was so certain that they checked it, does he have a copy of the test results from the mechanic to show me what the numbers were on it before? His response was:
"Well, look, my guy saw the cylinders when he took the head off of the engine. He told me that there was not a score mark on them and that they were all nice and smooth and shiny and looked good. So, that is how he knew that the bottom end of your engine was good."
So, he just admitted that the ONLY thing his "mechanic" did was a visual inspection of the block while it was in the car. Then he goes to me:
"Look, from a mechanic's point of view, I would probably have been better off telling you to rebuild the whole engine and do anything and everything to that engine in order to make as much money as we could on the job. But we never done that. The thing is, it didn't need to be done as the bottom end of your car was FINE. Everything that we did to your car was done to try to SAVE YOU MONEY! Who told you that your bottom end was good and it was worthwhile to have the head rebuilt and you didn't need a complete engine rebuild? We did that for you to try to save you money. I mean, really, I'm not out here just looking to scam people and take their money."
The conversation finally wrapped up with him asking me yet again to just bring him the car back so he can check it out and verify everything that I had told him. I tried to procrastinate though by saying that I didn't want to drive the car over as it was running so poorly. I told him that I left the car at the shop and I am currently driving another rental car. He asked me if I had AAA, which I do, but unfortunately with all of the car problems I've been having this year, I am out of tows on my account until next year. He then said he would look into getting it towed over at his expense so he could look at it, however he put a stipulation on it. He told me basically that if he has it towed over to his shop and his guys find that they screwed up my car, then he will pay for the tow. But, if they find that someone else was working on the engine and they screwed it up, then I will have to pay for the tow. So, of course then they will deny any wrong doing once they get my car and try to stick me with an expensive tow bill. Yeah, that seems fair... Then he wrapped up by adding:
"You know, I've just been going over and over everything in my head and the ONLY thing I can think of that would cause the engine to go bad and lose all the compression that fast is if someone put sugar in your gas tank, and I don't know if you have any enemies who would do something like that to you. Otherwise, I just can't think of anything else that would destroy an engine that fast. Under normal circumstances, what you are telling me just doesn't happen like that. There must be a reason WHY you are having all of these problems and why did these things just suddenly go bad. But pointing fingers right now is not going to solve anything. Just let me have the car back so I can try to figure out what we are dealing with here, okay?"
This guy is just unbelievable... I'm thinking at this point, my ONLY option is to take him to court. He basically said it himself in so many words that he is going to blame the problems with my car on someone else, not take responsibility for what his guys did, and not stand behind his repairs. He will then probably end up charging me even MORE money to end up rebuilding my whole engine, which he should have done in the first place. Right or wrong?