Colin Wood said:
I just thought that was the "Alfa Romeo experience."
From the Minor Win thread. The minor win is that I did not buy a Giulia despite wanting one, hard.
At the beginning of this year, my boss traded his 2022 Audi RS3 for a 2024 Alfa Stelvio Q4 because the RS3 was too small.
In mid-June, with about 10,000 miles on it, he took it in for a routine oil change. They said it had an oil leak and they needed to replace an oil sensor, under warranty. They gave him a loaner and ordered the part.
Something like 2 weeks of radio silence later, after he called to check status, they told him it needed a new engine. Also under warranty.; no real reason given.
It took about 2 months to get the engine in. In the meantime, the dealer gave him almost zero information. In fact, they almost never call him except to demand that he bring their loaners back because he's putting too many miles on them. Mind you, he's just driving the way he would have driven his car if it was in his driveway. Eventually they put him in a cheap-ass rental Cherokee.
They got the new engine in and installed it, finally. Then they called to tell him they have to take it out again. I don't know how the drivetrain in these is configured, but apparently, somebody left some plastic caps inside and the front axles won't go in.
Another week for them to R&R the engine a second time, and they gave him his car back. They had it more than 90 days, so he initiated a Lemon Law proceeding. His lawyer told him he has a case and filed it, but it will be next year until it gets heard. Alf Romeo still hasn't informed him about why it needed a new engine.
Oh, and the car now has a shimmy it didn't before. He took it back and they tell him they can't repeat it. Throughout this entire ordeal, getting information out of them has been difficult at best. He believes they have put 1200 miles on his car but he doesn't have record of the mileage when it went in, so I'm not convinced about that.
Over the weekend it went into limp mode for no apparent reason. He's in another rental and they're coming to get the Stelvio out of his driveway again.