My daughter who lives out of town needs a new windshield in her early 2000s Hyundai Santa Fe. I want to order it from my house, show up in her town when it shows up and take it in and have it fixed all in one day. I still need to find out exactly what year the car is.
Anybody have any good or bad stories to share? I would like to not have to research a bunch of glass shops or body shops and hope I don't have an awful experience.
I used Safelite recently on the Porsche 911. I got a rock chip on the highway while heading to breakfast.
Made the appointment via the website while waiting for my friends to get to the restaurant. It took just a few minutes.
Appointment day: Dude showed up on time, was friendly and seemed to really care.
I realize that’s just one data point and doesn’t involve a windshield replacement, but I was happy with the experience.
I had them install glazing on my 87 4Runner. They had clear, blue tinted, and brown tinted top options. I chose brown because 87 4Runner. They did it in 40 degree weather. Came out fine. I was satisfied.
Windshield replacement on my 09 128i last year. Tech came out, communicated clearly what he was going to do, and went about his business. As it turned out, my job was flagged for an audit/observation by a regional manager, so he showed up and helped out. Both friendly, job was done pretty efficiently from what I could see. No issues, other than the fact that the grey tint I requested has a distinct purple cast I'm not crazy about.
My insurance agent told me that they have bought out many of the smaller local shops and they are getting lots of complaints about poor work. She recommended I don't use them for my cars.
They have done most of my cars through the years, even the NSX ($2400 piece of OEM glass) and the Escalade (which had to have the modern stuff recalibrated, which their tech did). Never had a problem. Its who my insurance company steers me to when I make a glass claim with them, and they probably have a little leverage over them as a supplier if there is an issue later.
I called my insurance and they just sent me to Safelife. All good, done well. Google discount codes they are out there.
Safelite is Allstate's preferred supplier here in southeast michigan. In the last 18 months they replaced windshield in the Saab, the E92, and the Ody. They show up on time, communicate effectively, use good quality glass, and do the job right the first time. No complaints from me.
My son's car is getting SafeLite'ed tmrw morning. Stay tuned, hopefully will be a good install. They're apparently giving him new wiper blades too FWIW
I've had 3 windshields done by Safelite. Showed up on time, communicated clearly, did an excellent job, at a fair price. I have no complaints at all.
That reminds me... it's time for my 4th.
In my windshield shopping thread (that I still have never actually had done) I was quick to discover an $80 Safelite discount like this one
$404.98 became $324.98 Add tax and grand total is $389.61 that is with a BS $39.99 recycle fee.
Had two windshields installed. Polite enough and the job was done fairly well. That being said, the cost premium vs local shops wasn't worth it. Same quality glass. More expensive. I'll be going with a different installer next time.
Thanks everyone, I feel better about doing this. I'm a little car fixing shy after both of my vehicles blew their power steering hoses last February on the same day at -23 F and that I finally got the last fixed just today. The Ford Windstar after a new hose, 3 pumps, and 2 steering racks and the GMC Sierra with just a new hose.
GTwannaB said:I called my insurance and they just sent me to Safelife. All good, done well. Google discount codes they are out there.
My identical experience. Did the replacement at my office. That part of it went well. I talked to the technician, he was obviously experienced, and even though I told him there was no chance of getting a claim approved, he took the time to try to get my insurance to pay for it. I suspect that might also have been because maybe the insurance jobs pay more.
Zero complaints about the install. Like I said, guy definitely knew what he was doing.
The replacement windshield isn't perfect. It has an opacity that's visible in the mornings when driving east. I can see well enough that it doesn't affect my driving, and I didn't want to deal with another install, so I ignore it.
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