splitime wrote:
Is it worth that price to you?
For what I paid for the kit to work out the box? It might've been. I at least would've liked the option offered AS OPPOSED TO a flippant comment made after I purchased the flawed kit. They're my supplier. I am the customer. Is it too much to ask that they help to inform me of all my options? I've spoken with FM. They perform in this fashion.
If you are so annoyed though, why didn't you do your homework before and notice other Miata people talking about nuts/bolts having issues on their turbo cars. Then you could have addressed that with Begi ahead of time... or ask them to make something like that for you from the start.
Because I relied on them as the experts in this. I've performed research but I haven't been at this for however many years the supplier has been. Therefore I erroneously ass-sumed they would help me in making wise choices when purchasing their kit. I was wrong. Now, I'll also relate how the kit came late by 2 months. It also took them 3 shipments, over a month and a half, to get it right. I won't mention that they absolutely refused to expedite ship one part they forgot in the second shipment that was essential to the install. My car is on jackstands for almost 2 months because of an error in their shipping process. Then they refuse to expedite ship me a part that weighs less than a pound? Crap service all around.
Whenever I've ordered parts from FM they arrive on time and as ordered. Yesterday FM called me about some parts I ordered. They shipped them ground when I paid for 2 day shipping. This was due to a software upgrade that caused a glitch. They then offered to ship me the parts next day air at no further cost to me. That's customer service.
I gave the other supplier plenty of chances to do it right. I wasn't upset when the kit came over a month late. I was even reasonable about needing a second shipment to get things right when it finally arrived. When the kit required a third shipment and they balked at expedited shipping, my patience was exhausted.
Don't take out your lack of research and then them offering an alternate solution after the fact as their fault.
Actually. It is there fault for the reasons I've listed above. I won't toe the line of maintaining their online reputation for them by remaining silent. Try to shout me down as much as you want. It won't work.
As a supplier they are responsible for timely shipping, accurate shipping, supplying the parts I ordered, offering help with the kit itself, and honoring their warranty. As the manufacturer who supplied the kits they're also the subject matter experts. If they are aware of other options that may help to forestall future issues they should make am effort to inform the customer of those options. Then allow the customer to decide if I want to pursue that option or not.
This is the current model of customer service. Companies that don't follow this are going to get a bit of backlash as well as being labelled backward and hard to work with.
Once again... I am using random studs/nuts/bolts to hold my stuff on... 5 trackdays and its all still on. I just crank the crap outta mine.
Nice to know. Thanks for the suggestion.
Thanks for the further suggestions guys. I'm listening.
Tractor supply. I'll keep that in mind. I checked over my Speed3 to see how Mazda held that together. I swear it looks like they use the same bolts as they used on the Miata exhaust header. I may try to get some of those and a matching bolt. If the Stage 8 stuff isn't readily available I may try that as a Plan B.
Just found that my town has a Stage 8 supplier. I'll call those guys and see if they have stuff that will work in my application.
Thanks again guys. You're much more helpful than the adolescents at Miataturbo.net.