ShawnG
MegaDork
4/14/24 11:09 a.m.
So, some back story. Winter is long and cold here, people don't want to pay a reasonable price for woodworking because a bunch of old retired dudes are happy to sell stuff for less than material costs. I decided to insulate and finish my shop and start taking in work. We're still doing the market garden thing but it's not paying the bills yet.
As predicted, I hate working on farm trucks but word gets around and I'm fixing more "everything else" now.
I'm now certified by Polaris for their off-road equipment and I'm doing the training for snow, then Slingshot and Indian motorcycles.
I've got 5 jobs in the shop right now. Sled, quad, dirtbike, a garden tractor and an outboard motor. Three more are booked next week.
People don't want to spend money on their daily driver but they love spending money on their toys. I'm used to running a shop from doing automotive at my previous job and I know what I look for in a motorcycle shop.
I'm not interested in being a dealer for anything, I just want the service and repair end of things.
Anybody care to share what they like and dislike about dealing with a powersports repair shop?
Things I don't like:
-Service writers that second guess my wallet from the get-go. When I inquire about doing X, Y, and Z, let me know how much it will cost in a professional manner, and let me decide if I want to discuss compromises to make it more affordable. When I'm presented with ways to cut corners right off the bat it doesn't instill confidence.
-Busy shops with unrealistic and constantly moving goalposts. If you're swamped and it is going to take six or eight weeks, just say so...don't tell me next week every week for the next two months.
-Shops that stock parts trying to sell me on what they have in stock rather than what I ask for. I get that it might make sense to stock some parts for people who need it today. It's cool to ask something like, "Do you want to look at alternatives I have in stock to get it done faster?" Please don't waste both of our time trying to talk me into the idea that whatever you have on the shelf is better than what I already know I like when I'm willing to wait and pay for you to order exactly what I want.
Things I like:
-Small operations where I know exactly who is working on the bike and talk to the mechanic directly.
-Places with parts/accessories catalogs like WPS on the counter to browse through.
-Places that do everything right and charge accordingly. I'll pay more for top-notch work.