GmPerformance Parts Direct just sent me an email yesterday saying my parts have shipped. Problem is I ordered those parts months ago, they were already shipped, and I already received them. I'm curious if they are actually shipping them again, and if they are billing me again. Looks like I will get to test their customer service tomorrow.
Travis_K wrote: I placed an online order for some car parts, and i recieved an e-mail saying that the parts listen below were backordered. I called the number listed for customer service a number of times, and of course there was no answer even after leaving several messages. I then got the idea of calling the phone order number, and the phone was answered on the first ring, and i was able to find out which part they didnt have. That was still enough that i will no longer be shopping there again though.
what parts place? Possibly the customer service representative was in the bathroom.
Sometimes, people call us assuming that we are some HUGE warehouse like Summit or Jegs, but we only have 4 employees that actually answer phones. We try to be as professional as possible, but people expect way more than they should, I have found.
I have a long story that concludes with, "so that's why I'll never give Sprint another dime."
My other one involves Charter cable. When we first got high speed internet we rented the cable modem from them. After a few months we knew we wouldn't go back to dial up and I called them to find out how much to buy the modem instead of renting it from them. It was on par with Best buy and I already had the thing so we bought it from them. Fast forward 5 years when we are moving and the Charter people will not refund the $130 bucks they owe me because I haven't turned in all my equipment. They claim I have their modem. This despite that they haven't billed me for it for the past 4 years and I even have a paper that says I bought it from them. It's been about a year and a half and they still haven't budged. Not worth my trouble to sue them, but it sure pisses me off. The local office was the worst run place I'd even been to customer service wise and the folks you can call at the 1-800 number are useless.
Comcast is evil. When I moved here, whenever the temps changed significantly (think spring and fall) I would lose Internet. I found out later, that all my neighbors who had internet and VOIP would also lose it.. for up to a week at a time.
We all had the their techs out here everyday for weeks.. when I found out that all my neighbors were having issues.. I told the CS rep on the phone that everyone on my street was having issues too and that the problem might be upstream... I was basically called a liar because their computer would tell them if there was a problem.
a month later a car took out a pole and my internet has been golden ever since. I also got comcrap to refund 2 months service fees due to all the time I had no service.. but it took MONTHs to get that
I run a SMALL business in an industry dominated by giants. I can't compete on price, so customer service is the only way to survive! It is very difficult to get new customers, and very easy to lose them, so we go way out of our way to keep them happy and coming back. I do love to hear the horror stories about my competition. Heeheehee.
My cable service - Time Warner Cable - features "on demand" programming that you can access whenever you want by using a magic wizard box off illusions that sits comfortably next to my television ...occasionally the box gets grumpy and tells me the "On Demand feature is temporarily not available, Please try back later". This makes me upset since the OD feature is something I pay extra for (part of having the HD Package + Supah-interweb-bundle-a-palooza).
So I call the cable folks to see why why I cant have the stuff I pay them for. I get 23 different answers from 11 different people over the course of a few months - I had a few "techs" tell me that the network Im on used to be owned by a competitor, and then my cable co bought them and the new network and the old network dont play fair with each other. One of the techs who told me this actually said he lived in a neighborhood nearby and he has the same problem from time to time. A couple of times I had a tech ask if he could just cancel the appointment because there was literally nothing he was going to be able to do about it - I just was going to have to wait it out since the problem HAD NO SOLUTION.
Well I called the customer service number to tell them to fix my problem, or cancel my service. The lady on the other end of the phone said her network had not problem, that I must be using the equipment incorrectly!!! I told her about the conversation I had with her tech who lived near me, and she said he was lying to me. I asked for her boss, and she told me she was the boss. I asked her who she gets her reviews from each month - who is it she has to tell when she goes on vacation or calls in sick - she tried to tell me that speaking to her direct manager would have no bearing on the situation because her boss had nothing to do with actual technical issues - her manager was only an administrator. At that point I told her to cancel my service, I didnt want it anymore. I said I will not write another check to her company ever again, which quickly got me on the line with her manager.
long story short I got a month free...Im not happy and I am still gonna go look for another provider, but honestly, I think they have us by the short and curlys. My only other option in my area is to go satellite -and I dont want to lose reception/connectivity whenever it gets cloudy and rains (seriously - both my neighbors have satellite - with 2 different providers, and both have trouble in storms because we are in a valley of sorts).
To the OP... Having been around the floral shops a time or too, Forget online ordering. The phone is still the best tool to get flowers to a person, besides literally walking in and placing an order. The one shop I would deliver for, normally around Valentine's Day, didn't even have a computer and still doesn't. If they get an oddball out of town order, they pull out the huge paper phonebook florist directory and start calling.
If this is the same 1-800-place that was on Undercover Boss, I still can't believe they are in business.
I placed an order a while ago for three 2-packs of vacuum filters with Tiger Direct. Order arrived, and it was three filters. I gave them a call and explained the problem. The rep acted very helpful and said he'd send the remaining three filters in a day or so. That was a month ago.
I was watching something with a canadian exec. It was an interesting talk on supply chain and how much you should source from a local source, how much you should keep in house, and how much you should buy as cheaply as possible on the ope market.
When it came to customer service, he said.. Keep it in house. You want to control every interaction with your customers. They're your customers, you need to make sure they are happy 100% of the time. Without customers you have no business.
btw.. the buzzword in supply chain is "glocalization" Google it. Interesting stuff, I'm right in the middle of it.
When people call up with a complaint is it wrong that I fire an airhorn into the phone?
I am having a problem now with getting my uniforms. There are alot of people to blame but noone can fix it.
We get new uniforms every three years. Our company requires that I sign for them in person with a photo id because someone might steel my shirt and drive off in a bus or worse, the Taliban could take the 8X sweater they sent me, and put it on a van full of explosives and take out a bridge.
Rather then ship the whole order at once the vendor is sending it in pieces, some times one at a time. They use FedEx ground which seems to be operated by ninjas because even if I sit on my front porch I miss them and find a tag on my back door. Once I miss them I have to drive to their terminal which is 47 miles one way, and open three hours a day. Last week I ran out to pick up a single Ballcap with the wrong logo on the front. So far they have sent me three ball caps and one furry Russian army looking hat, three pairs of pants' all different wrong sizes, and no shirts. I'm also waiting on some shirts from the order three years ago, and a few others I paid for so for three years I've been wearing the same four white shirts. Any calls to customer service end in "We're doing the best we can, but your shirt is a popular size. Most of your co workers are large as well."
A couple of years ago, I bought a cell phone leather case in one of those heat sealed clamshells that have to be destroyed to get it open. Since I couldn't very well use it without opening the package, I did so. The clamshell went in the recycle (it had the triangle on it) and the leather case went on the phone. After a week, the stitching was unraveling. So I took it back. Had the receipt.
I was informed that it was not returnable because I didn't have the package! I got another, showed it to the counter girl and the manager and said 'show me how to get this open without destroying it'. Nope, still no exchange or refund. So I went straight home, canceled my service and got the whole 'you owe us so many hundred dollars for canceling your service before the contract is up' thing and I told them look again, I have already completed the one year contract and am now on my third year which ends now. I then signed up online with another provider. That $18.95 cell phone case cost them a loyal customer.
Comcast pulled a good one on me a while back. When I first signed up, a cable modem was $5 a month rental. That semed a little steep so I bought a Motorola SurfBoard for, IIRC, $45.00. All went well for about 4 years, then I had Internet trouble and their 'ping' said I had a modem problem. Okay, it's my modem, so I went and bought another one. Still the same problem (turned out to be in the outside cables) but when getting everything back on line I gave them the MAC address for the new modem, the girl says 'what are you going to do with the old modem' and I said 'give it to my brother in law'. She said 'you can't do that'. Huh? Hell I can't. It's MY modem. She said I had been paying rental on the modem and that I had to turn it back in. At the time, the wife was paying the Internet bill and I hadn't seen one in three years. So I grabbed one, sure enough there it was.
After going up three layers, I finally got someone who believed me, they dug up my original records and voila, I had not rented a modem. I got a $20 credit on the bill. Big whoop.
I had one of the store brand batteries from Wal-Mart with the 3 year warranty which promised free replacement for the first year, and decreasing credit toward the purchase of a new battery for years 2-3. I went on a slow Sunday afternoon, and the kid behind the counter couldn't figure out how to apply the date-based credit toward my new battery purchase in the computer.
He said something about his supervisor being in a bad mood, and not wanting to bug him. My old battery was 2 years and 10 months old, and he gave me a straight exchange as if it was only a few months old. Sometimes apathy rocks!
OTOH, at the same store, we went to buy some sheets that had apparently been mispriced. Not one set put back in the wrong place by a customer, but dozens of identical sets all with the same shelf tag. We went to customer service, and had the department manager paged. When we explained the situation to her, she rolled her eyes, and said, "You can't possibly be that stupid to think those sheets would sell for that price!"
We called the store manager from home later that day, and the best we got out out of complaining was a "Well, she probably could have been a little nicer about the way she said it." Coincidentally, that store got a new manager about 3 months later.
Have you ever tried to cancel long distance phone service from Bell South? Fa-git-a-bout-it. My local phone (internet provider) started a one rate plan, no long distance charges. Started that, tried to cancel Bell South and they said nope not canceling you need long distance in case of emergency. Even after explaining the one rate plane on house phone and everyone has cell phones they still wouldn't cancel. So I stopped paying for a service I wasn't getting. Then came the calls about payment due, told them no I canceled and haven't used it so your not getting a dime off me. This went on for a couple months and finally stopped and not getting anymore bills for service I'm not getting. Probably put a mark on my record but oh well. That was a couple years ago and I'm sure the bad mark isn't on there anymore.
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