Displeased with Samsung

So I just bought a house in early January and a big selling point was the nearly brand-new kitchen and appliances (read that as entirely new 8 months prior to my purchase). Many of the appliances are Samsung, which I wasn't entirely sold on, but given a little research on the price tags of each one placated my fears. How bad could a nearly new $1,000 stove be?

The stove has just decided that we are no longer allowed to open the oven door, throwing a fault code and beeping constantly. Power cycling the machine did nothing so I called Samsung support expecting a little help. No dice. You can't even use the stove top because the damn thing will make you go nuts beeping constantly, and even the dog gets upset by it.

After an hour on the phone giving them everything beyond my blood type they told me, unsurprisingly, that they needed to have a "Samsung authorized technician" come check things out. I said fine and asked for an appointment and was told it would be a week before anybody could come out... Ok maybe it's just process crap slowing things down. I asked for the number of the place so I could call and arrange my own appointment and they gave the number without question, which felt good.

So I called the authorized place, spent an hour on the phone with them going over the same exact information, which is to be expected, only to have them tell me they don't service my area. That's irritating.

I emailed Samsung and asked what was up, receiving a response at 3 am the next morning saying they had no records of my ever calling and needed me to submit a new service request before they could help me.

I complied and went through the entire submission process once more, only to receive the EXACT same email the next morning at 2 am.

At this point I'm really irritated and just called a local trusted place to come out and check it out. Surprise surprise, they can do it tomorrow, not a week from today. I know I'm going to pay through the nose because I didn't use an "Authorized" Samsung guy, which means no warranty work, but at this point I just need to be able to cook some dinner.

What should my action toward Samsung be?

falcon punch

For one, you need to have this all documented.

Two, you need to make sure that any warranty on the appliances in question was transferrable.

Assuming both the above are true, then you take Samsung to small claims court for the amount of repair, and you do this for every necessary repair on these appliances until the warranty period expires.

You can also lodge a formal complaint with the BBB, but honestly, I've never seen that do any good whatsoever.

Do you have cats?

Our cat sat on the control panel of our stove and managed to lock out the oven door.

For the life of me I don't remember how we got the thing open, but power cycling did nothing.

Nothing to add help-wise - just trying to make half dork in my lifetime.

BBB is worthless.

Given a little time I could give Samsung a google problem similar to Rick Santorum, but I'm not sure if I'm THAT mad right now.

failboat wrote: falcon punch

I laffed.

i'd make a variation of the video where the guy shot up his daughter's laptop, except with a bunch of Samsung appliances lined up in a field. maybe read off the emails you sent and the emails you received- and make sure you are wearing a cool hat.

I hate to ask... but did you try reading the instructions? They have a child lock system that just requires you hit two buttons at a time for 5 sec on some new models.

Yes.I read the instructions. The oven has either a wire harness fault or the motor that operates the lock is malfunctioning.

If I had a multimeter I would be elbow deep in it but I have neither the tool nor really the time due to business taking off.

Their televisions are awesome, but I found almost zero in the way of instructions or support for them. And these were commercial LED monitors. Ugh.

in all seriousness we also have a kitchen full of new Samsung appliances courtesy of the previous owners of our house. They seem ok but I dont know jack E36 M3 about appliances.

Aside from the dealings with Samsung, did you end up having your appliance repaired by the non authorized tech?

DaveEstey wrote: If I had a multimeter...

Nuh-uh, that's not an excuse when you can take a twenty into a harbor freight and walk out with 3 mulitmeters and change in your pocket.

Sometimes when I run into this I find that life is too short to get upset. Use the local guy, pay the money, cook a nice pot roast tonight, and never, ever buy anything made by Samsung.

We had an oven that had a cleaning cycle that would lock down the door and ramp up to 550dgF+ and cook the insides.

Why does an oven door even need a lock on it? Especially a power lock. Sounds like one of the stupidest things I have ever heard of.

Toyman01 wrote: Why does an oven door even need a lock on it? Especially a power lock. Sounds like one of the stupidest things I have ever heard of.

I imagine the legal team required it so nobody would open the door when it was in its super hot cleaning cycle and get burned. "I didn't know 600dgF was that hot....."

Toyman01 wrote: Why does an oven door even need a lock on it? Especially a power lock. Sounds like one of the stupidest things I have ever heard of.

Because everything needs to be computerised and automated.

It makes things better, right?

Everyone needs the newest, latest and greatest widget so they can feel better.

That's why the new Ford can park itself.

If we can't make an oven that works properly, I'm scared to think about self-parking cars.

Shawn

In reply to failboat:

Had to reschedule the tech to come out tomorrow. Electrical service is being upgraded to 200 amps today.

In reply to ReverendDexter:

No local Harbor Freights would be one reason that hasn't happened.

DaveEstey wrote: In reply to ReverendDexter: No local Harbor Freights would be one reason that hasn't happened.

That is a travesty.

DaveEstey wrote: Given a little time I could give Samsung a google problem similar to Rick Santorum, but I'm not sure if I'm THAT mad right now.

Would you mind telling me how to accomplish that?

How much time do you have, because it will require me explaining how Google works on an intimate level.

Yeah their TV's suck too. Stupid BGA chips that like to desolder themselves from the boards rendering your expensive HDTV useless. Same thing goes for HP laptops. If their gonna use a BGA they better damn well be sure it is well cooled and secured.

In reply to DaveEstey: Dave did you google the problem symptoms. i went thru a similar sequence, calls etc to samsung ete,etc, finally i did what i should have done to begin with googled the problem, many people had, had my issue and had their solutions. i followed them 1 at a time until it fixed the problem. fixya is the site i think that had the solution. as far as your frustration, the only thing i've ever done, that got any results, is to write a snail mail letter, to the president ( get his name from the investor relationship of samsung) of course the president never sees the letter but someone at samsung will. i'm convinced noone at any of the tech sites actually works for the real company that sold the product. so sometime if it goes to the mfg they actually respond. good luck.

Yeah I used my Google mojo. It's an electrical issue sadly so it means replacing the wire harness or the motor and nobody seems to go through actually doing just that.

Trans_Maro wrote:

Toyman01 wrote: Why does an oven door even need a lock on it? Especially a power lock. Sounds like one of the stupidest things I have ever heard of.

Because everything needs to be computerised and automated. It makes things better, right? Everyone needs the newest, latest and greatest widget so they can feel better. That's why the new Ford can park itself. If we can't make an oven that works properly, I'm scared to think about self-parking cars. Shawn

Careful. I said something similar in another thread and got called a behind the times Luddite.