I know that the GRM guys do NOT like Gary Yeoman's Ford in Daytona Beach. I now know why.
We were looking to purchase a Mazdaspeed3 (as SWMBO has requested). We got went for a testdrive, and one of the first things the sales monkey said is "Don't redline it, but you can do whatever once it's yours" or something along those lines. I should have taken this cue to just get out, hand him the keys, and give him the good ole Italian salute. I didn't.
During the test drive, he took a personal call that lasted about 5 minutes. Just chit chatting with his wife. A bit down the road, I decided that I'd driven it enough to like it and turned around. He made an explicit point that I ran a red light on International Speedway Drive in front of the Denny's (I had a red arrow that I didn't notice because the straight lane was green).
When we get back, because we were pretty much dead set on the car and also dead set on trading the Astra, we mistakenly handed them the keys so they could evaluate it. Poor judgement on my part, but whatever.
He gets all of our information for running credit. Never does he offer a bottle of water, and when I asked where the restrooms were located, he seemed pretty agitated.
His wife calls him again. He gets up and takes our paperwork with him while talking with his wife. At this point, we were getting pretty pissed off. When he came back, he said we'd need 6 references in order to secure financing. He also came back with the pricing. Sticker price, minus $1000 for pinstripes that I refused to pay for because they were going to come off anyway. Remember, this car is a 2010, not a brand new 2011, which they had several of on the lot.
They also undervalued our trade. I expected to be a little upside down, but their offer was simply an insult. They offered $9000 on the Astra.
Ok, so I counter offer, on both the trade valuation and the price of the car. I countered $11,000 trade value and $22,000 for the Mazda. The guy then starts talking about financing, completely ignoring that I just countered their offer. I told the guy we'll talk about financing once we figure out the price of the car and the value of the trade.
So, the dumbass wearing a baseball cap (INSIDE A PROFESSIONAL ESTABLISHMENT WHERE HE REPRESENTS A LOT OF MONEY), basically told me I was unreasonable. I then referred him to the price of the car online (less than what they offered it for) and he refuted it. He then looked it up on their website and waffled like an IHOP. "OH, that price includes trade equity" and a bunch of other things that simply didn't exist, like "with approved credit" and crap like that.
I told him that I wanted the keys to my car, and that he needed to produce them. He started backpedalling like a fixie rider on a 21 speed. I then told him he had 2 minutes to produce my keys. He stood there for for a second and then got my keys. I told him that he was the worst car salesman I've ever dealt with and that he needed to get bent.
As I was walking out the door, he follows my wife and I out and insults me about my lack of verifiable income (I'm a substitute teacher, so pay there is sporadic, but I do a good deal of parting cars and a bit of curbstoning and make a fair bit of money at that when I try). At this point, I was berkeleying LIVID. I kicked over one of their ashtrays outside (causing no damage and I picked it up for them. We finally got 2 managers out there. About this time, the salesmonkey's wife comes to the dealership looking for him. He goes out and bitches to her about a lost sale or some E36 M3.
Anyway, the managers were like "Yeah, we couldn't do that deal that you put down on paper, but there is negotiating room." I told them that they'd have to make a smoking deal to keep us from walking. At least these guys were reasonable. Still didn't make up for the poor treatment. They apologized and all that jazz, but nothing to make up for this shiny happy person that we'd been dealing with for the better part of 90 minutes.
I'm writing this post from an IHOP in Ormond Beach on A1A. Sitting here, I decided to give Classic Mazda a call. Their price was lower online than the shanty dealer in Daytona, and was a WYSIWYG price. They have 2 2010 Speed3's in stock, ready to go. We plan on heading down there tomorrow.
TL;DR: Don't even CONSIDER going to Gary Yeoman's Ford in Daytona Beach.