mtn said:
RX Reven' said:
FWIW, BofA botched the escrow withholding for a buddy of mine. They flat refused to pay the penalty even though he has an MBA and presented iron clad proof that it was 100% their fault.
So, this seems to be a widespread problem that could be resolved by following the mantra “if you want a job done right…”.
BofA and Wells Fargo are notorious for this. My parents had theirs berkeleyed up by WF - a quick threat of reporting them to the CFPB as a violation of the FDCPA cleared that up, but it took finding the right manager in the call center to do it. BoA is just a PITA completely that will never get a dime of mine thanks to how difficult they made it for my mom who was the executor of an estate. My uncle actually used to work for BoA - he had worked for Continental, when BoA bought them he remained with them for a few years. He said that our impression was exactly correct and they were a gigantic mess. I worked for a bank that had probably 70% of their employees from another bank that BoA purchased, same story for anyone who followed to BoA. Not a good one either. The only folks who had anything good to say were those who worked in audit: They were never short of work and followups.
My personal BofA horror story…
I have a little coin operated business on the side and I used to deposit quarters at BofA. For years, I’d turn in professional, serialized, sealed, tamper proof bags but one day BofA started requiring that the coins be loose and would literally cut open my bags and just dump the coins into burlap bags.
Additionally, they started refusing to give me a receipt saying they had to count the coins first. Can you imagine walking into a bank, handing over money, and just walking out with absolutely nothing.
Anyway, shortly after implementing their new policy, they started short changing me…sometimes $50, sometimes $150...never once did they deposit too much so this isn't a case of their not being able to count accurately.
I have a professional coin counter and I’ve run my business for decades…$500 in quarter weighs ~24.7 pounds…$350 would weight 17.29…I’m pretty berking sure I’d notice a 7.71 pound difference.
I called the feds on them but by the time I switched banks, the total loss was under $1,000 and to the best of my knowledge, they didn’t take any action.
Sorry to get off topic, I just wanted to share the blatant, in your face, theft experience I had with BofA.