So when did it become ok.....

Bobzilla wrote: .... to treat people helping you like crap? I've been in the customer service industry for ...well.... too damn long. The last few years it's gotten very different than it has been the previous.... too many. The number of customers that cuss you out, expect to order on Sunday night and have the order on their doorstep Monday morning and the general rudeness has skyrocketed. so i guess the question is: When did it become socially acceptible to treat working people like E36 M3 because you want to?

Don't get me started...... Too many places don't understand what customer service is... they don't have a berkelying clue

I've found........ most places don't train their people... and so it causes issues. For example... I have a client who is waiting 4 months on a set of valve springs... The company didn't stay in touch... didn't offer to find him a solution... just took his cash and he is waiting 4 berkelying months!

really?? anything over 2 weeks... the supplier should have called my client, apologized, and tried to find them from ANY OTHER source no matter the cost! If no longer available he should have found a suitable replacement......

At the VERY BERKELYING minimum they should have kept him informed......

Bobzilla wrote: .... to treat people helping you like crap? I've been in the customer service industry for ...well.... too damn long. The last few years it's gotten very different than it has been the previous.... too many. The number of customers that cuss you out, expect to order on Sunday night and have the order on their doorstep Monday morning and the general rudeness has skyrocketed. so i guess the question is: When did it become socially acceptible to treat working people like E36 M3 because you want to?

I hate to say it, but that is human nature. Kindness is viewed as weakness and weakness is something people think they can take advantage of.

You can apply this in almost all forms of human interaction. People will go against their own best interests and historically always have, in the effort to feel superior to someone or something else.

Fast Times when Brad gets fired......

http://m.youtube.com/watch?v=A1HqjBc6LhA

Bobzilla wrote: When did it become socially acceptible to treat working people like E36 M3 because you want to?

When you pay a membership. I work at Sam's Club.

I blame it on email, cell phones and texting.

Keyboard Bravery has become so common as the exchanges between humans have seriously degraded.

Bobzilla wrote: These are people driving LUXURY cars. Not bottom feeding welfare babies.

Well there's your problem right there.

In reply to Bobzilla:

Maybe you should deal with Canadian customers, we're polite.

The problem is that as a customer service rep you are the face, voice, ears, etc of a company. People are going to take their anger, frustrations, and general hate for life out on you and expect something in return to make them happy because "the customer is always right." Not to mention people these days feel they are entitled to everything.

Not gonna lie, I'm guilty of going off on a customer service rep. It was crappy cable service coupled with a general "I don't care" attitude by the rep. Well warranted IMO; but, I understand where you are coming from. Nothing is worse than working your civilian job as a subject matter expert where you are paid nicely for your expert opinion to being put on orders by your reserve unit and you end up working as a customer service rep for the computer help desk where you just constantly get shat on by everyone for the way system admins, network engineers, and enterprise services set up the network and endpoints. Never bit my tongue so much in my life.

I'm in a customer support call center now, after many years in retail. In my experience I have met lots of so called adults whom do not possess the ability to reason or manners in general. It's the ones that don't have either that tend to blow up at people when things aren't going their way. It's like watching a child meltdown over an ice cream sandwich.

I have decided that just because they are in a state of chaos doesn't mean I am obliged to join them. I use the listening technique and if they happen to pause their tirade then I state their concerns back to them to let them know I am giving them my attention. If they are being a comlete ass, I might say, "I understand that you are frustrated by (problem), let's find a way to communicate that doesn't involve raised voices or hostile attitudes and I'm sure that we can find a solution to this".

I ain't saying it's easy. I look at it like this. It can only bother me if I choose to let it. And I can't change anyone but me.

pres589 wrote: In reply to Bobzilla: "bottom feeding welfare babies"? You might want to rethink some things.

I hate to be one to nit pick, but being a former bottom-feeding welfare baby myself, I was hoping you weren't serious when you said that. Not everyone born to poor parents is a piece of E36 M3.

The majority of the work I've done over the years has been dirty, physical labor, until the last 6 years or so. At the end of the day I was usually quite dirty and the clothes I wore that day would end up stained. Several times I had to wear stained, torn clothing in public. Couple that with my propensity for driving project cars and...well, I've gotten "the look" from lots of born-on-third-but-think-I've-hit-a-triple jackasses on many occasions. A few of them are parents of my childrens' friends.

Maybe take a minute and examine your tone of voice, facial expression, body language, etc. and try not to put them on the offensive straight away. I know that E36 M3 really pisses me off.

The_Jed wrote:

pres589 wrote: In reply to Bobzilla: "bottom feeding welfare babies"? You might want to rethink some things.

I hate to be one to nit pick, but being a former bottom-feeding welfare baby myself, I was hoping you weren't serious when you said that. Not everyone born to poor parents is a piece of E36 M3. The majority of the work I've done over the years has been dirty, physical labor, until the last 6 years or so. At the end of the day I was usually quite dirty and the clothes I wore that day would end up stained. Several times I had to wear stained, torn clothing in public. Couple that with my propensity for driving project cars and...well, I've gotten "the look" from lots of born-on-third-but-think-I've-hit-a-triple jackasses on many occasions. A few of them are parents of my childrens' friends. Maybe take a minute and examine your tone of voice, facial expression, body language, etc. and try not to put them on the offensive straight away. I know that E36 M3 really pisses me off.

Kind of hard to "not put them on the offensive right away" when as soon as I answer the phone they start cussing you out.

Dude, I was born poor. I was also taught that you have to work at life if you want something and don't expect a freebie. Being poor is no big deal, you can get out of that. Being a pile of E36 M3? well that one is abit harder to overcome.

Wanderer wrote:

Bobzilla wrote: These are people driving LUXURY cars. Not bottom feeding welfare babies.

Well there's your problem right there.

Why? Movie stereotypes aside, I've encountered far more issues with demanding and rude people who are obviously from the lower end of the socioeconomic spectrum than I have from people towards the other end. Oh, I see plenty from all kinds, both entitled welfare hounds and rich countryclub snobs. But I think the instant-demand-the-world attitude tends somewhat toward the lower half of the spectrum in my my experience.

It's the little things that piss me off. People used to wave and smile when I would pause to let them out in traffic. Now they just drive away with no acknowledgement.

Then again, after honking and gesturing at me unsuccessfully several times, a guy hopped out of his car last night to run over and put my gas cap on as I was leaving the pumps, so the world of polite adult society is not entirely dead.

Trans_Maro wrote: In reply to Bobzilla: Maybe you should deal with Canadian customers, we're polite.

Just lousy tippers.

Duke wrote:

Trans_Maro wrote: In reply to Bobzilla: Maybe you should deal with Canadian customers, we're polite.

Just lousy tippers.

I think we all know that the majority of Canadians I deal with are arrogant asses on the phone.

In reply to Bobzilla:

If you think people treat you like a piece of E36 M3 at your place of business, try going into their houses, it's a whole other level of disrespect.

Bobzilla wrote:

pres589 wrote: In reply to Bobzilla: "bottom feeding welfare babies"? You might want to rethink some things.

Are you just trolling every post I make to create an argument? If so, GFY. I used to get the thank you's and "great job" a few years back. I do nothing differently than I did then and do my best to make my customers happy. Now I rarely hear it and instead get the "you're just trying to rip me off", or "you're a berkeleying thief if you expect me to pay that". It's fun.

Put forth a policy that any demeaning behavior towards you or anyone else in your department earns an instant cancellation of their order. Most of these people aren't going to buy the E36 M3 anyways....and Acura's are traditionally owned by shiny happy people and other uptight people.

SyntheticBlinkerFluid wrote: In reply to Bobzilla: If you think people treat you like a piece of E36 M3 at your place of business, try going into their houses, it's a whole other level of disrespect.

And needing hazmat gear for more than a few of them.

yamaha wrote:

SyntheticBlinkerFluid wrote: In reply to Bobzilla: If you think people treat you like a piece of E36 M3 at your place of business, try going into their houses, it's a whole other level of disrespect.

And needing hazmat gear for more than a few of them.

Oh for sure. I used to purchase the giant pump bottle of Germ-X. When I would leave most houses, I would just clean my hands. Some houses I would use it on any exposed skin.

Bobzilla wrote:

trigun7469 wrote: My opinion is all the big corporations have killed customer service, by farming out clerical duties to other countries that do not have quality control and customer service overseas lacking training. When you do get someone from America on Customer service side they lack proper training and it requires the customer to cuss out anybody to get a standard or lackluster service. So when that customer calls a professional company that knows what they are doing the customer is so use to having to raise h3ll, they simply have no other way to react.

THat's a pretty piss-poor way to live life. I give people the benefit of the doubt. I don't call EXPECTING it to suck, I let them make it sucky then react accordingly. IF you treat people like E36 M3 right off the bat, you'll never know if it wouldn't suck.

I think it because most situations as consumers we do not have relationships with who we do business with. I have had the same bank for 15 years I can guarantee if I call the c&s line I will get a new person each time I call. Same if I go to walmart I don't know anybody that's work there. I have never had to raise my voice as a consumer, but have has several customers give me a rough time for no reason.

Duke wrote:

Wanderer wrote:

Bobzilla wrote: These are people driving LUXURY cars. Not bottom feeding welfare babies.

Well there's your problem right there.

Why? Movie stereotypes aside, I've encountered far more issues with demanding and rude people who are obviously from the lower end of the socioeconomic spectrum than I have from people towards the other end. Oh, I see plenty from all kinds, both entitled welfare hounds and rich countryclub snobs. But I think the instant-demand-the-world attitude tends somewhat toward the lower half of the spectrum in my my experience. It's the little things that piss me off. People used to wave and smile when I would pause to let them out in traffic. Now they just drive away with no acknowledgement. Then again, after honking and gesturing at me unsuccessfully several times, a guy hopped out of his car last night to run over and put my gas cap on as I was leaving the pumps, so the world of polite adult society is not entirely dead.

My experiences in major metropolitan areas across the US throughout my life has been the exact opposite, that's mainly why. But that's just like, my opinion man.

I blame the parents. E36 M3ty parents raise E36 M3ty children.