PC question

So at this time for work I live out of a hotel. I have a lap top which I use as my internet connection for my xbox. I just installed "WEBROOT" antivirus software and now xbox will not log into LIVE.

please help

I'm computer retarded.

p.s. I tried turning the pc off and xbox off etc several times.

Does your version of Webroot have a firewall component? If so, it sounds like you need to add an exception. (Aside: I'd dump Webroot and install Avast or MSE instead.)

In reply to JeffHarbert:

well like I said I'm computer retarded.. I just bought this laptop a few months ago and the best buy associate talked me into getting this webroot deal. I just now installed the anti virus because I was bored.

how would I fix this firewall deal? Its on windows 9

There's no such thing as Windows 9. Do you mean Windows 8?

I don't know the exact steps for adding an exception, but this should get you started: https://detail.webrootanywhere.com/agenthelp.asp?n=Controlling_active_processes

If it gives you too much of a headache, uninstall Webroot and go with one of the others I suggested. I was promoted to run a small IT department a while back. One of my first official acts was to dump Webroot and replace it with AVG. It was a piece of crap, regularly getting caught in endless scan loops.

he probably means IE9. That does exist.

In reply to JeffHarbert:

You are correct windows 8. I uninstalled webroot, but still my xbox will not connect. I don't remember how I got it to work originally.

From an IT standpoint, I despise webroot, it works too well at blocking traffic. As in all of it.

Free.avg.com is a great alternative as well at a very grassroots price.

Find the settings for firewall. Turn firewall off. Retry.

is there a way I can just restart everything to the original settings before i messed with webroot. its all messed up now and will not me allow to switch settings of my internet to share.

the computer did not come with any back up cds so I don't want to erase the whole deal and be left with a paper weight.